Retail Support Associate - Shoe Expeditor, Bay Plaza - Full Time
About The Position
As a Shoe Expeditor in Macy’s Women’s Shoe department, you help ensure smooth operations by quickly locating and delivering requested products to selling colleagues and keeping the department clean and organized. The role calls for urgency, attention to detail, teamwork, and a commitment to an easy and enjoyable customer shopping experience. You will work in a fast-paced retail environment and need to manage multiple tasks and varied shifts. The position involves customer assistance and sales transactions as well as pulling and staging stockroom orders for sales colleagues and digital customers. You will also replenish displays, maintain stockroom organization, process new and damaged items, perform shoe inventory, scan merchandise back into stock, and keep pricing and signage accurate using technology. Macy’s describes its workplace as dynamic and inclusive and offers competitive pay and benefits.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to communicate and share information with diverse groups of customers and peers.
- Self-starter who can adapt quickly to changing customer expectations and needs.
- Ability to understand and communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Resourceful and responsive to changing priorities.
- Ability to work a flexible retail schedule, including days, evenings, weekends, and holidays.
- Ability to perform heavy lifting and constant moving, standing, and reaching with arms and hands; stand for at least two consecutive hours; lift at least 50 pounds; stoop, kneel, crouch, and climb ladders.
- Ability to meet visual requirements, including close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and handheld electronic equipment.
Responsibilities
- Greet customers, answer questions, and provide friendly, professional assistance.
- Address customer concerns and resolve issues promptly to support a positive shopping experience.
- Conduct sales transactions, including operating cash registers, handling payments, and processing exchanges or returns.
- Quickly and accurately pull orders from the stockroom and stage them for sales colleagues.
- Locate and pull merchandise to fulfill digital customer orders.
- Arrange and replenish displays to maintain an orderly and visually appealing store.
- Organize the stockroom, process new and damaged items, perform shoe inventory, and scan items back into stock.
- Maintain accurate pricing and signage, using technology to update product prices, promotions, and product and fixture information in accordance with company guidelines and policies.
- Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
