Retail Support Associate - Shoe Expeditor, Westmoreland Mall - Full Time

Macy's • Greensburg, PA

1d • Onsite

About The Position

Macy's is looking for a Shoe Expeditor to play a crucial role in ensuring smooth operations within the Women's Shoe department. The primary responsibilities include quickly locating and delivering requested products to selling colleagues, ensuring the shoe department is clean and organized, and providing exceptional customer service. This role requires a sense of urgency, attention to detail, and a collaborative spirit to drive an easy and fun shopping experience for customers. The ideal candidate is a flexible team player who thrives in a fast-paced environment, can juggle multiple tasks, and can work various shifts including nights, weekends, and holidays. Full-time colleagues are typically scheduled to work 30 or more hours per week.

Requirements

• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
• Ability to communicate and share information with diverse groups of customers and peers
• Self-starter able to adapt quickly to changing customer expectations and needs
• Understand and communicate effectively with customers, co-workers, and supervisors
• Read and understand employment policies and safety rules/procedures in English
• Resourceful and responsive to changing priorities
• Able to work a flexible schedule with retail hours, including days, evenings, weekends, and holidays
• Heavy lifting, constant moving, standing, and reaching with arms and hands.
• Standing for at least two consecutive hours
• Lifting at least 50lbs.
• Stooping, kneeling, crouching, and climbing ladders
• Reaching above eye level
• Close vision, color vision, depth perception, and focus adjustment
• Frequent use of computers and handheld electronic equipment.

Responsibilities

• Greet customers, answer their questions, and provide assistance in a friendly and professional manner.
• Ensure a positive shopping experience by addressing customer concerns and resolving issues promptly.
• Conduct sales transactions, including operating cash registers, handling payments, and processing exchanges or returns.
• Deliver a great customer experience by quickly and accurately pulling orders from the stockroom and staging them for sales colleagues.
• Assist in locating and pulling merchandise to fulfill digital customer orders.
• Maintain an orderly and visually appealing store by arranging and replenishing displays.
• Ensure stock room is organized, process new and damaged items, perform shoe inventory, and scan items back into stock.
• Maintain accurate pricing and signage throughout the department to ensure a seamless shopping experience for our customers.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.

Benefits

• Competitive pay
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed