Retail Support Associate - Shoe Expeditor, Summerlin - Full Time
About The Position
As a Shoe Expeditor in Macy’s Women’s Shoe department, you help keep operations running smoothly by locating and delivering requested products to selling colleagues and keeping the department clean and organized. You contribute to an easy, enjoyable shopping experience through urgency, attention to detail, teamwork, and customer service in a fast-paced retail environment. The role involves assisting customers, conducting sales transactions, pulling and staging stockroom orders, supporting digital orders, maintaining displays and stockroom organization, processing merchandise, performing shoe inventory, and keeping pricing and signage accurate. The position requires flexible availability for retail hours, including days, evenings, weekends, and holidays. Full-time colleagues are typically scheduled for 30 or more hours per week; actual hours depend on business needs and colleague availability.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to communicate and share information with diverse groups of customers and peers.
- Ability to adapt quickly to changing customer expectations and needs.
- Ability to understand and communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Resourcefulness and responsiveness to changing priorities.
- Ability to work a flexible schedule during retail hours.
- Ability to stand for at least two consecutive hours and lift at least 50 pounds.
- Ability to perform heavy lifting, constant moving, standing, reaching, stooping, kneeling, crouching, and climbing ladders.
- May need to reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and handheld electronic equipment.
Responsibilities
- Greet customers, answer questions, and provide friendly, professional assistance.
- Address customer concerns and resolve issues promptly to support a positive shopping experience.
- Conduct sales transactions, operate cash registers, handle payments, and process exchanges or returns.
- Quickly and accurately pull orders from the stockroom and stage them for sales colleagues.
- Locate and pull merchandise to fulfill digital customer orders.
- Arrange and replenish displays to maintain an orderly, visually appealing store.
- Organize the stockroom, process new and damaged items, perform shoe inventory, and scan items back into stock.
- Maintain accurate department pricing and signage, using technology to update prices, promotions, and product and fixture information in accordance with company guidelines and policies.
- Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
