Retail Support Associate - Shoe Expeditor, Bay Plaza - Full Time

Macy's • New York, NY

6d • $17 - $21 • Onsite

About The Position

As a Shoe Expeditor in the Women’s Shoe department, you help ensure smooth operations by quickly locating and delivering requested products to selling colleagues and keeping the department clean and organized while providing exceptional customer service. The role calls for a sense of urgency, attention to detail, collaboration, and teamwork to support an easy and enjoyable shopping experience. The position requires flexible availability in a fast-paced retail environment, including days, evenings, nights, weekends, and holidays.

Requirements

• Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Ability to communicate and share information with diverse groups of customers and peers.
• Self-starter able to adapt quickly to changing customer expectations and needs.
• Ability to understand and communicate effectively with customers, co-workers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Resourcefulness and responsiveness to changing priorities.
• Ability to work a flexible retail schedule, including days, evenings, weekends, and holidays.
• Ability to perform heavy lifting, constant moving, standing, and reaching with arms and hands; stand for at least two consecutive hours; lift at least 50 pounds; stoop, kneel, crouch, and climb ladders.
• Ability to meet visual requirements including close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and handheld electronic equipment.

Responsibilities

• Greet customers, answer questions, provide friendly and professional assistance, and promptly address concerns and resolve issues.
• Conduct sales transactions, operate cash registers, handle payments, and process exchanges or returns.
• Quickly and accurately pull orders from the stockroom and stage them for sales colleagues.
• Locate and pull merchandise to fulfill digital customer orders.
• Arrange and replenish displays to maintain an orderly and visually appealing store.
• Organize the stockroom, process new and damaged items, perform shoe inventory, and scan items back into stock.
• Maintain accurate department pricing and signage, using technology to update product prices, promotions, and product and fixture information according to company guidelines and policies.
• Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.

Benefits

• Competitive pay
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed