Retail Support Associate - Shoe Expeditor, Polaris - Full Time

Macy's • Columbus, DE

1d • Onsite

About The Position

As a Shoe Expeditor in the Women’s Shoe department, you will help ensure smooth department operations by quickly locating and delivering requested products to selling colleagues, keeping the department clean and organized, and providing exceptional customer service. The role requires a sense of urgency, attention to detail, teamwork, flexibility, and the ability to manage multiple tasks in a fast-paced retail environment. Full-time colleagues are typically scheduled to work 30 or more hours per week; hours depend on business needs and colleague availability.

Requirements

• Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Ability to communicate and share information with diverse groups of customers and peers.
• Self-starter able to adapt quickly to changing customer expectations and needs.
• Ability to understand and communicate effectively with customers, co-workers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Resourceful and responsive to changing priorities.
• Ability to work a flexible retail schedule, including days, evenings, weekends, and holidays.
• Ability to lift at least 50 pounds, stand for at least two consecutive hours, and perform frequent moving and reaching with arms and hands.
• Ability to stoop, kneel, crouch, and climb ladders.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and handheld electronic equipment.

Responsibilities

• Greet customers, answer questions, and provide friendly, professional assistance.
• Address customer concerns and resolve issues promptly to support a positive shopping experience.
• Conduct sales transactions, operate cash registers, handle payments, and process exchanges or returns.
• Pull orders from the stockroom accurately and promptly, and stage them for sales colleagues.
• Locate and pull merchandise to fulfill digital customer orders.
• Arrange and replenish displays to maintain an orderly, visually appealing store.
• Organize the stockroom, process new and damaged items, perform shoe inventory, and scan items back into stock.
• Maintain accurate department pricing and signage by using technology to update prices, promotions, and product and fixture information in line with company guidelines and policies.
• Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.

Benefits

• Competitive pay and benefits
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed