Retail Support Associate - Shoe Expeditor, Columbia Center - Full Time
About The Position
As a Merchandising Colleague, also known as a Front of House Colleague, you help deliver a seamless and inspiring in-store experience. You execute merchandise movement and placement strategies, enhance the visual appeal of the sales floor, maintain organized and shoppable displays, and ensure pricing and promotional signage is accurate and current. You also provide a visible, welcoming presence, greeting customers and offering assistance. You support visual merchandising by updating mannequins, resetting floor layouts, and aligning presentations with company directives. Throughout the day, you recover the sales floor and fitting rooms, update signs and pricing, replenish merchandise, and support merchandise moves. You assist customers, share loyalty program benefits, contribute to sales goals, and collaborate with colleagues to keep the department organized and ready for the next day. Full-time colleagues typically work 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability. The position requires flexible availability, including days, evenings, weekends, and holidays.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays.
- Regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to connect with customers, contribute to sales goals, and participate in sales-boosting events.
- Ability to create a welcoming environment and foster meaningful conversations with customers and colleagues.
- Ability to learn about store products and provide guidance based on customers’ needs and preferences.
- Ability to use point-of-sale technology and digital tools.
- Ability to work collaboratively with colleagues at all levels and across departments.
- Ability to meet daily sales goal challenges.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift up to 50 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.
Responsibilities
- Execute merchandise movement and placement strategies.
- Maintain attractive, organized, and shoppable sales floor displays.
- Update mannequins and reset floor layouts according to company directives.
- Ensure pricing and promotional signage is accurate and up to date.
- Greet customers, listen to their needs, and provide assistance and product guidance.
- Recover the sales floor and fitting rooms, replenish merchandise, and support merchandise moves.
- Share loyalty program benefits and help acquire new customers by opening credit accounts.
- Use point-of-sale technology and digital tools to support transactions and the shopping experience.
- Work with colleagues across departments to support sales goals and customer service.
- Reorganize and restock the department and prepare the space for the next day.
- Maintain regular, dependable attendance and punctuality.
Benefits
- Competitive pay and benefits
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
