Retail Fragrances Sales Associate, Lakeside Shopping Center - Full Time
About The Position
As a Fragrance Sales Associate at Macy’s, you create a warm, welcoming environment through genuine hospitality and exceptional customer service. You engage customers with personalized fragrance recommendations reflecting their style, mood, and preferences. You demonstrate and sell fragrances and related beauty products, and educate customers about fragrance notes, layering techniques, and usage. You build meaningful customer connections, anticipate needs, and contribute to a seamless shopping experience. The role includes preparing the sales floor, reviewing sales goals and product updates, staying current on trends and promotions, maintaining merchandise presentation and inventory, processing damages and testers, updating signs and pricing, supporting merchandise moves, and sharing loyalty-program benefits. Associates collaborate with teammates, work toward sales goals, and strive to improve individual and store results. Full-time colleagues are typically scheduled for 30 or more hours per week; schedules include weekend shifts, with hours dependent on business needs and colleague availability.
Requirements
- At least 1 year of customer service or selling experience.
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to use point-of-sale technology, digital tools, and handheld equipment, and to process register transactions.
- Ability to talk, lift, move, stand, reach, stoop, kneel, crouch, and climb ladders; must be able to stand for at least two consecutive hours and lift at least 25 pounds.
- Close vision, color vision, depth perception, and focus adjustment.
Responsibilities
- Welcome customers and provide personalized fragrance recommendations, product demonstrations, and education about fragrance notes, layering, and usage.
- Build customer relationships and loyalty using clienteling tools, promoting product launches, offers, events, and loyalty benefits.
- Meet and surpass daily sales goals through exceptional service and effective selling.
- Acquire new customers by opening credit accounts and sharing loyalty benefits.
- Prepare and maintain a clean, organized, hygienic, compliant, and shoppable sales floor.
- Merchandise new receipts, process damages and testers, return selected merchandise to vendors, update signs and pricing, and support merchandise moves.
- Review sales goals, new arrivals, top-selling products, trends, and promotions.
- Use point-of-sale technology, mobile selling technology, and digital tools to process transactions and enhance the shopping experience.
- Collaborate with the Beauty team and colleagues to support customers and achieve store results.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
