Retail Customer Experience Associate, Lakeside Shopping Center - Full Time
About The Position
As a Customer Experience Colleague at Macy’s, you will create exceptional, personalized shopping experiences for customers by engaging with shoppers in-store and online, supporting customer satisfaction, and driving cross-category sales. You will use your knowledge of fashion, fit, and function to make tailored product recommendations and digital tools to enhance the customer journey. The role involves working across different departments and transitioning between areas throughout the day. You will build client relationships through outreach tools such as My Client and social media, and collaborate with peers, store leaders, and brand partners to identify opportunities, resolve challenges, and improve the customer experience. You will also support store operations through floor readiness, event execution, merchandise setup, and opening and closing procedures. Daily activities include reviewing sales goals, learning about new arrivals, top-selling products, trends, and promotions; greeting and assisting customers; maintaining the sales floor and fitting rooms; updating signs and pricing; supporting merchandise moves; sharing loyalty benefits; and helping achieve individual and store results. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goal challenges.
- Enjoy meeting people, learning about them, and sharing information.
- Resourcefulness and adaptability to changing priorities; ability to work independently and as part of a team.
- Ability to use electronic devices.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours, lift at least 25 pounds, stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Nice To Haves
- At least 2 years of selling or customer experience is preferred.
Responsibilities
- Create personalized shopping experiences and engage with customers across in-store and online touchpoints.
- Make tailored product recommendations using knowledge of fashion, fit, and function, and use digital tools to support the customer journey.
- Drive cross-category sales and work toward daily sales goals.
- Build client relationships using outreach tools such as My Client and social media.
- Collaborate with peers, store leaders, and brand partners to identify opportunities, resolve challenges, and elevate customer experience.
- Support floor readiness, event execution, merchandise setup, and opening and closing procedures.
- Review sales goals and stay informed about new arrivals, top-selling products, trends, and promotions.
- Greet customers and create friendly, personal conversations that build customer relationships.
- Maintain a clean, organized, and shoppable sales floor and fitting rooms; update signs and pricing and support merchandise moves.
- Share loyalty program benefits, ensure customers have what they need, and provide a sincere closing thank-you.
- Support colleagues through honesty, care, and collaboration.
- Use computers and other technology, handheld equipment, and cash registers to perform job functions and process transactions.
- Acquire new customers by opening credit accounts and sharing loyalty benefits.
Benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
- Competitive pay
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
