Retail Customer Experience Associate, Stamford Town Center - Full Time
About The Position
As a Customer Experience Colleague, you will create exceptional, personalized shopping experiences for customers in-store and online. You will prioritize customer satisfaction, engage with shoppers across touchpoints, drive cross-category sales, and use knowledge of fashion, fit, and function to make tailored product recommendations. You will use digital tools to enhance the customer journey and work across different departments, often transitioning between areas throughout the day. You will build client relationships using outreach tools such as My Client and social media, and collaborate with peers, store leaders, and brand partners to identify opportunities, resolve challenges, and improve the customer experience. You will also support operational excellence through floor readiness, event execution, merchandise setup, and opening and closing procedures. Success requires a positive attitude, strong communication skills, and a passion for high-caliber service. Daily work includes preparing and maintaining the sales floor, reviewing sales goals and product information, engaging customers in personal conversations, recovering the sales floor and fitting rooms, updating signs and pricing, supporting merchandise moves, sharing loyalty program benefits, and helping customers complete their purchases. Colleagues support one another and work to achieve sales and store results while continuing to learn and improve. Full-time colleagues are typically scheduled to work 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Comfort communicating and collaborating with customers and colleagues.
- Resourcefulness, adaptability to changing priorities, and ability to work independently and as part of a team.
- Ability to use electronic devices.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.
Nice To Haves
- At least 2 years of selling or customer experience preferred.
Responsibilities
- Create personalized shopping experiences and engage with customers in-store and online.
- Drive cross-category sales and support business goals by making tailored product recommendations.
- Use digital tools to enhance the customer journey and outreach tools such as My Client and social media to build client relationships.
- Work across different departments and adapt to changing priorities throughout the day.
- Collaborate with peers, store leaders, and brand partners to identify opportunities, resolve challenges, and improve the customer experience.
- Support floor readiness, event execution, merchandise setup, and opening and closing procedures.
- Review sales goals, learn about new arrivals and top-selling items, and stay informed about trends and promotions.
- Greet customers and create personal conversations and relationships that encourage repeat visits.
- Maintain a shoppable sales floor and fitting rooms by recovering merchandise, updating signs and pricing, and supporting merchandise moves.
- Share loyalty program benefits, ensure customers have what they need, and complete purchases with attentive service.
- Acquire new customers by opening credit accounts and sharing loyalty benefits.
- Work toward daily sales goals and contribute to individual and store results.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
