Retail Fragrances Sales Associate, Stamford Town Center - Full Time
About The Position
As a Fragrance Sales Associate, you create a warm, welcoming environment through genuine hospitality and exceptional customer service. You engage customers with personalized fragrance recommendations that reflect their style, mood, and preferences. You demonstrate and sell a wide range of fragrances and related beauty products, educating customers on fragrance notes, layering techniques, and usage. You foster meaningful customer connections, anticipate needs, and deliver attentive service. You help prepare and maintain the sales floor, review sales goals, learn about new arrivals and best-selling items, and stay current on trends and promotions. You build customer relationships, maintain an organized and shoppable space, and support merchandising, inventory, pricing, and product-return activities. You promote loyalty benefits, acquire new customers by opening credit accounts, meet sales goals, and collaborate with colleagues to provide a strong shopping experience. This is a full-time role. Full-time colleagues are typically scheduled for 30 or more hours per week, with hours dependent on business needs and availability. Schedules include weekend shifts, and the role requires flexible availability for days, evenings, weekends, and holidays. At least one year of customer service or selling experience is required.
Requirements
- At least 1 year of customer service or selling experience.
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to engage customers warmly, assess their preferences, demonstrate fragrances, and provide tailored recommendations.
- Ability to use clienteling tools to build customer relationships and promote products, offers, launches, and events.
- Ability to maintain merchandising, inventory, hygiene, and compliance standards.
- Ability to use point-of-sale technology and digital tools.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours, lift at least 25 pounds, stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Welcome customers and provide personalized fragrance recommendations based on their preferences, style, and mood.
- Demonstrate and sell fragrances and related beauty products, and educate customers about fragrance notes, layering, and usage.
- Build customer relationships through attentive service, clienteling tools, and tailored product recommendations.
- Review sales goals and stay informed about new arrivals, best sellers, trends, promotions, launches, and events.
- Maintain a clean, organized, and shoppable sales floor, including merchandising new receipts, updating signs and pricing, and supporting merchandise moves.
- Process damages, testers, and selected merchandise for return to vendors.
- Promote loyalty program benefits and acquire new customers by opening credit accounts.
- Meet and surpass daily sales goals and contribute to individual and store results.
- Use point-of-sale technology, handheld equipment, and digital or mobile selling tools to process transactions and improve the shopping experience.
- Collaborate with the Beauty team and colleagues, and participate in ongoing training and vendor education.
- Provide a sincere closing experience, ensure customers have what they need, and thank them for their business.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
