Retail Fragrances Sales Associate, Stamford Town Center - Full Time
About The Position
As a Fragrance Sales Associate, you create a warm, welcoming environment through genuine hospitality and exceptional customer service. You engage customers with personalized fragrance recommendations that reflect their style, mood, and preferences. As a beauty enthusiast and product expert, you demonstrate and sell fragrances and related beauty products while educating customers about notes, layering techniques, and usage. You foster meaningful customer connections, anticipate needs, and contribute to a seamless shopping experience. You help keep the sales floor clean, organized, and ready for customers; stay informed about sales goals, new arrivals, top-selling items, trends, and promotions; and maintain a shoppable space through merchandising, processing damages and testers, returning selected merchandise to vendors, updating signs and pricing, and supporting merchandise moves. You promote loyalty benefits and credit accounts, meet sales goals, and collaborate with colleagues to serve customers and the community. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.
Requirements
- At least 1 year of customer service or selling experience.
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to communicate and collaborate with customers and colleagues.
- Ability to use point-of-sale technology and digital tools.
- Ability to perform the listed physical requirements, including standing, lifting, moving, reaching, and climbing ladders.
Responsibilities
- Welcome customers and provide warm, personalized service, assessing preferences and offering tailored fragrance recommendations.
- Demonstrate and sell fragrances and related beauty products, educating customers about fragrance notes, layering techniques, and usage.
- Build customer relationships and loyalty using clienteling tools, promoting product launches, offers, events, and loyalty benefits.
- Acquire new customers by opening credit accounts and explaining loyalty benefits.
- Meet and surpass daily sales goals through exceptional service.
- Maintain a clean, organized, shoppable sales floor and accurately merchandise products, update signs and pricing, process damages and testers, return selected merchandise to vendors, and support merchandise moves.
- Review sales goals and stay informed about new arrivals, top-selling items, trends, promotions, and product knowledge.
- Use point-of-sale technology, cash registers, handheld equipment, and digital tools to complete transactions and improve the shopping experience.
- Maintain hygiene and compliance standards and collaborate with the Beauty team and other colleagues.
- Provide customers with a thoughtful closing experience, including a sincere thank-you.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
