Retail Fragrances Sales Associate, Spotsylvania Town Center - Full Time

Macy's•Fredericksburg, VA

4d•Onsite

About The Position

The Fragrance Sales Associate creates a warm, welcoming environment through genuine hospitality and exceptional customer service. The role engages customers with personalized fragrance recommendations based on their style, mood, and preferences, and demonstrates and sells fragrances and related beauty products. The associate educates customers on fragrance notes, layering techniques, and usage while building meaningful customer connections and supporting a seamless shopping experience. The associate prepares the sales floor, reviews sales goals and product information, stays informed about trends and promotions, and maintains an organized, shoppable space. Daily work includes merchandising, processing damages and testers, returning selected merchandise to vendors, updating signs and pricing, and supporting merchandise moves. The associate uses point-of-sale and mobile selling technology, clienteling tools, and loyalty and credit offerings to support sales, customer relationships, and store results. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, with hours dependent on business needs and colleague availability.

Requirements

At least 1 year of customer service or selling experience.
Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to communicate and collaborate with customers and colleagues.
Ability to use point-of-sale technology and digital tools.
Ability to perform the physical requirements of the position, including talking, lifting, frequent movement, standing, reaching, stooping, kneeling, crouching, and climbing ladders.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Close vision, color vision, depth perception, and focus adjustment.
Ability to use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Responsibilities

Welcome customers and provide attentive, personalized service and fragrance recommendations.
Demonstrate and sell fragrances and related beauty products, educating customers about notes, layering techniques, and usage.
Build customer relationships and loyalty using clienteling tools; promote product launches, offers, events, and loyalty benefits.
Acquire new customers by opening credit accounts and sharing loyalty program benefits.
Meet and surpass daily sales goals through exceptional service.
Maintain a clean, organized, and shoppable sales floor, including merchandising new receipts, processing damages and testers, returning selected merchandise to vendors, updating signs and pricing, and supporting merchandise moves.
Review sales goals and stay informed about new arrivals, top-selling items, trends, promotions, and product knowledge.
Use point-of-sale technology, digital tools, and mobile selling technology to process transactions and enhance the shopping experience.
Maintain inventory, hygiene, and compliance standards.
Collaborate with the Beauty team and colleagues to serve customers and achieve individual and store results.
Participate in ongoing training and vendor education.
Provide dependable attendance and punctuality, including availability for weekend shifts and other scheduled hours.

Benefits

Competitive pay
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice