Retail Fragrances Sales Associate, Dulles Town Center - Full Time

Macy's•Dulles, VA

17h•$17 - $20•Onsite

About The Position

As a Fragrance Sales Associate at Macy’s, you create a welcoming environment through genuine hospitality and exceptional customer service. You provide personalized fragrance recommendations based on customers’ style, mood, and preferences; demonstrate and sell fragrances and related beauty products; and educate customers about fragrance notes, layering techniques, and usage. You build customer relationships, anticipate needs, and help create a seamless shopping experience. You help prepare and maintain the sales floor by reviewing sales goals, learning about new products and promotions, merchandising merchandise, processing damages and vendor returns, and updating signs and pricing. You support customer loyalty and sales goals, use clienteling and digital selling tools, and collaborate with the Beauty team and colleagues. The position requires regular, dependable attendance and flexible availability, including weekends and holidays. Full-time colleagues are typically scheduled for 30 or more hours per week, with hours dependent on business needs and availability.

Requirements

At least 1 year of customer service or selling experience.
Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to engage customers warmly, assess preferences, demonstrate fragrances, and offer tailored recommendations.
Comfort communicating and collaborating with customers and colleagues.
Ability to use point-of-sale technology and digital tools.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Welcome and engage customers, assess their preferences, demonstrate fragrances, and provide tailored product recommendations.
Demonstrate and sell fragrances and related beauty products, educating customers about fragrance notes, layering techniques, and usage.
Build customer relationships and loyalty using clienteling tools, promoting new launches, offers, events, and loyalty benefits.
Acquire new customers by opening credit accounts and sharing loyalty program benefits.
Meet and surpass daily sales goals through exceptional customer service.
Prepare and maintain a clean, organized, hygienic, compliant, and shoppable sales floor.
Merchandise new receipts, process damages and testers, return select merchandise to vendors, update signs and pricing, and support merchandise moves.
Use point-of-sale technology, handheld equipment, and digital tools to process transactions and enhance the shopping experience.
Review sales goals and stay informed about new arrivals, top sellers, trends, promotions, and product knowledge.
Collaborate with colleagues and the Beauty team, supporting one another to serve customers and communities.
Complete ongoing training and vendor education and contribute to individual and store results.

Benefits

Competitive pay
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice