Retail Customer Experience Associate, Stamford Town Center - Full Time

Macy's•Stamford, CT

10d•Onsite

About The Position

As a Customer Experience Colleague at Macy’s, you will create personalized shopping experiences by engaging customers in stores and online, supporting customer satisfaction, and driving cross-category sales. You will use knowledge of fashion, fit, and function to make tailored product recommendations and digital tools to enhance the customer journey. The role works across different departments and areas throughout the day and builds client relationships through tools such as My Client and social media. You will collaborate with colleagues, store leaders, and brand partners to identify opportunities, resolve challenges, and improve the customer experience. Alongside customer service and selling, you will support operational excellence through floor readiness, event execution, merchandise setup, and opening and closing procedures. Daily activities include reviewing sales goals, learning about products, trends, and promotions, welcoming and assisting customers, maintaining sales floors and fitting rooms, updating signs and pricing, supporting merchandise moves, and sharing loyalty program benefits. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Resourcefulness and ability to adapt to changing priorities, work independently, and contribute to team dynamics.
Ability to use electronic devices.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Nice To Haves

At least 2 years of selling or customer experience preferred.

Responsibilities

Create exceptional, personalized shopping experiences for customers across in-store and online touchpoints.
Engage shoppers, make tailored product recommendations, and drive cross-category sales to support business goals.
Use digital tools to enhance the customer journey and build client relationships through My Client and social media.
Work across different departments and areas throughout the day.
Collaborate with peers, store leaders, and brand partners to identify opportunities, resolve challenges, and elevate the customer experience.
Support floor readiness, event execution, merchandise setup, and opening and closing procedures.
Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
Maintain a clean, organized, and shoppable sales floor and fitting rooms; update signs and pricing and support merchandise moves.
Share loyalty program benefits, ensure customers have what they need, and thank them for their visit.
Acquire new customers by opening credit accounts and sharing loyalty benefits.
Meet daily sales goals and contribute to individual and store results.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.