Retail Customer Experience Associate, Santa Maria Town Center - Full Time

Macy's•Santa Maria, CA

11d•Onsite

About The Position

As a Customer Experience Colleague at Macy’s, you will create personalized shopping experiences by engaging customers in-store and online, supporting customer satisfaction, and driving cross-category sales. You will use your understanding of fashion, fit, and function to recommend products and digital tools to enhance the customer journey. The role involves working across multiple departments and building client relationships through outreach tools such as My Client and social media. You will collaborate with peers, store leaders, and brand partners to resolve challenges and improve the customer experience, while supporting floor readiness, events, merchandise setup, and opening and closing procedures. Colleagues prepare the sales floor, review goals and product information, and engage customers with warm, personal service. Throughout the day, they maintain sales areas and fitting rooms, update signs and pricing, support merchandise moves, promote loyalty benefits, and work toward sales goals. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, with hours dependent on business needs and colleague availability.

Requirements

Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Ability to acquire new customers by opening credit accounts and sharing loyalty benefits.
Enjoy meeting people, learning about them, and sharing information.
Resourcefulness and ability to adapt to changing priorities, work independently, and contribute to a team.
Comfort using electronic devices.
Ability to talk, lift, move, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers.

Nice To Haves

At least 2 years of selling or customer experience is preferred.

Responsibilities

Create personalized shopping experiences and engage with customers across in-store and online touchpoints.
Drive cross-category sales and work toward daily sales goals.
Recommend products based on customers’ needs and knowledge of fashion, fit, and function.
Use digital tools, including My Client and social media, to support customer relationships and outreach.
Collaborate with peers, store leaders, and brand partners to identify opportunities, resolve challenges, and improve customer experience.
Support floor readiness, event execution, merchandise setup, and opening and closing procedures.
Keep the sales floor and fitting rooms clean, organized, and shoppable; recover merchandise and support merchandise moves.
Update signs and pricing as needed.
Share loyalty program benefits and support the opening of credit accounts.
Provide friendly, personal service and close customer interactions with a sincere thank-you.
Review sales goals, new arrivals, top-selling items, trends, and promotions.
Use computers, handheld equipment, and cash registers to perform job functions and process transactions.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.