Seasonal Retail At Your Service Associate, Santa Maria Town Center
About The Position
As an At Your Service Center Colleague, you support activities including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. You help deliver a seamless, personalized shopping experience through customer-focused service, multitasking, problem-solving, and attention to detail. The role operates in a fast-paced environment and requires flexibility to work a variety of shifts, including nights, weekends, and holidays. You welcome and assist customers, support total store fulfillment, use the systems needed to complete transactions, and help keep pickup and return areas clean, organized, and ready for customers. You also help achieve sales goals, share loyalty program benefits, and contribute to a collaborative team environment. The position includes frequent use of computers and other technology, handheld equipment, and cash registers.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Enjoy meeting people, learning about them, and sharing information.
- Resourcefulness and adaptability when priorities change; ability to work independently and as part of a team.
- Ability to use electronic devices and technology, including computers, handheld equipment, and cash registers.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to talk, lift, move constantly, stand, reach with arms and hands, stoop, kneel, crouch, and climb ladders, including reaching above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
Responsibilities
- Support Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other At Your Service activities.
- Assist customers with total store fulfillment and provide a personalized, welcoming experience.
- Use required systems to complete transactions and help ensure the customer pickup process is friction-free.
- Complete BOPS orders in a timely manner, including curbside delivery.
- Recover merchandise and keep pickup, return, and At Your Service areas clean, organized, and inviting.
- Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
- Work toward daily sales goals and acquire new customers by opening credit accounts and sharing loyalty benefits.
- Collaborate with colleagues and contribute to individual and store results.
Benefits
- Competitive pay and benefits.
- Comprehensive health and wellness coverage.
- 401(k) match.
- Paid time off.
- Eight paid holidays.
- Continuous learning and leadership development.
- Colleague Resource Groups.
- Volunteer opportunities.
- Merchandise discounts.
- Performance-based incentives.
- Annual merit review.
- Employee Assistance Program with mental health counseling and legal and financial advice.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
