Seasonal Retail At Your Service Associate, Santa Maria Town Center
About The Position
As an At Your Service Center Colleague, you support a seamless, personalized shopping experience by assisting with Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, and a customer-first mindset in a fast-paced environment. Schedules may include days, evenings, nights, weekends, and holidays, depending on business needs and colleague availability. You welcome and assist customers with genuine hospitality, support total-store fulfillment, use the systems needed to complete transactions, and help keep pickup and return areas clean, organized, and ready for customers. You also help meet sales goals, share loyalty program benefits, and contribute to a collaborative team environment. The position involves frequent use of computers and other technology, including handheld equipment and cash registers, and requires standing, moving, lifting, reaching, and other physical activity.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goal challenges.
- Enjoyment of meeting people, learning about them, and sharing information.
- Resourcefulness and adaptability when priorities change; ability to work independently and as part of a team.
- Comfort using electronic devices.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds; ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.
Responsibilities
- Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks.
- Welcome customers, provide friendly and personalized service, and help resolve customer needs and issues.
- Assist with total-store fulfillment and complete transactions using the required systems.
- Ensure the customer pickup area is organized and provide a friction-free pickup experience.
- Complete BOPS orders in a timely manner and assist with curbside delivery.
- Recover merchandise and keep pickup and return areas clean and shoppable.
- Share loyalty program benefits, help acquire new customers by opening credit accounts, and work toward daily sales goals.
- Review sales goals, learn about new arrivals, top-selling items, trends, and promotions, and support the team in engaging customers.
- Collaborate with colleagues and contribute to a supportive team environment.
- Maintain regular, dependable attendance and punctuality.
Benefits
- Competitive pay
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
