Retail Customer Experience Associate, Santa Maria Town Center - Full Time
About The Position
As a Customer Experience Colleague at Macy’s, you create exceptional, personalized shopping experiences and prioritize customer satisfaction through active engagement across in-store and online touchpoints. You support cross-category sales by using your knowledge of fashion, fit, and function to make tailored product recommendations and digital tools to enhance the customer journey. The role involves working in different departments and transitioning between multiple areas throughout the day. You build client relationships using outreach tools such as My Client and social media, and collaborate with peers, store leaders, and brand partners to identify opportunities, resolve challenges, and improve the customer experience. You also support store operations through floor readiness, event execution, merchandise setup, and opening and closing procedures. Success calls for a positive attitude, strong communication, and a commitment to high-caliber service. Daily work includes preparing and maintaining the sales floor, reviewing goals and product information, engaging customers, building customer relationships, recovering the sales floor and fitting rooms, updating signs and pricing, supporting merchandise moves, explaining loyalty benefits, and helping achieve sales and store results. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Comfort communicating and collaborating with customers and colleagues.
- Responsibility for acquiring new customers by opening credit accounts and sharing loyalty benefits.
- Ability to meet daily sales goal challenges.
- Resourcefulness, adaptability to changing priorities, and ability to work independently as well as with a team.
- Comfort handling electronic devices.
- Ability to talk, lift, move, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Nice To Haves
- At least 2 years of selling or customer experience preferred.
Responsibilities
- Create personalized shopping experiences and engage customers across in-store and online touchpoints.
- Recommend products using knowledge of fashion, fit, and function, and support cross-category sales.
- Work across departments and transition between areas as needed.
- Build client relationships using outreach tools such as My Client and social media.
- Collaborate with peers, store leaders, and brand partners to identify opportunities, resolve challenges, and improve customer experience.
- Support floor readiness, event execution, merchandise setup, and opening and closing procedures.
- Prepare and maintain a clean, organized, shoppable sales floor and fitting rooms.
- Review sales goals, new arrivals, top-selling items, trends, and promotions.
- Greet and assist customers, build relationships, share loyalty program benefits, and provide a sincere customer checkout experience.
- Update signs and pricing and support merchandise moves.
- Work toward daily sales goals and contribute to individual and store results.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
