Seasonal Retail Commission Sales Associate - Fine Jewelry, Santa Maria Town Center
About The Position
As a Fine Jewelry Sales Colleague, you provide outstanding customer service in Macy’s Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use product knowledge of precious metals, gemstones, and luxury brands to educate customers and help them select items suited to their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, genuine hospitality, and use of the clientele program. The role includes meeting sales goals, promoting loyalty and warranty programs, supporting inventory and fulfillment activities and special events, and maintaining merchandise security, accuracy, and presentation. You collaborate with the team to achieve sales goals and uphold operational excellence in the Fine Jewelry department. Colleagues prepare the sales floor, review goals and product information, engage customers, maintain a shoppable space through stock processing and replenishment, and promote loyalty benefits. The position requires flexible availability, including weekends and holidays. The posting states that full-time colleagues are typically scheduled 30 or more hours per week and part-time colleagues 12–24 hours per week; schedules depend on business needs and colleague availability.
Requirements
- 1–2 years of related experience.
- Flexible availability, including days, evenings, weekends, and holidays, with dependable attendance and punctuality.
- Ability to communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to provide product recommendations and assist with fittings and digital shopping tools.
- Ability to use point-of-sale technology and digital tools effectively.
- Ability to meet sales goals and Client and Protection plan goals.
Responsibilities
- Deliver welcoming, knowledgeable, and personalized customer service in the Fine Jewelry and Watch Complex.
- Use product knowledge to educate customers and recommend items suited to their preferences and budgets.
- Build customer relationships through consultative selling, hospitality, and use of clienteling tools.
- Meet and surpass daily sales goals, as well as Client and Protection plan goals.
- Promote loyalty, warranty, and protection plan programs and share loyalty benefits.
- Acquire new customers by opening credit accounts.
- Support inventory, fulfillment, and special-event activities.
- Maintain merchandise security, accuracy, presentation, organization, and replenishment.
- Keep the sales floor clean, organized, and shoppable; update signs and pricing and support merchandise moves.
- Use point-of-sale technology and digital tools to process transactions and support the shopping experience.
- Participate in vendor training, events, and ongoing education; stay current on products, trends, and promotions.
- Collaborate with teammates to achieve sales goals and operational excellence.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
