Seasonal Retail Commission Sales Associate - Fine Jewelry, Chesterfield Town Center
About The Position
As a Fine Jewelry Sales Colleague, you provide outstanding customer service in Macy’s Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use your knowledge of precious metals, gemstones, craftsmanship, and luxury brands to educate customers and help them choose items suited to their tastes, preferences, and budgets. Through consultative selling, genuine hospitality, and active use of the clientele program, you build lasting customer relationships. Alongside meeting sales goals, you promote loyalty and warranty programs, support inventory and fulfillment activities and special events, and help ensure merchandise security, accuracy, and presentation. You collaborate with your team to achieve sales goals and maintain operational excellence in the Fine Jewelry department. The role includes preparing the sales floor, staying informed about sales goals, new arrivals, top-selling items, trends, and promotions, and engaging customers with friendly, personal service. Colleagues maintain an organized, shoppable space through proper stock processing, presentation, storage, replenishment, signage, pricing, and merchandise moves. They promote loyalty benefits, support customers through the end of their purchases, and work collaboratively to improve individual and store results. The position requires flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality. Schedules include weekend shifts and depend on business needs and colleague availability. The posting states that full-time colleagues typically work 30 or more hours per week and part-time colleagues typically work 12–24 hours per week; it does not identify which schedule applies to this seasonal position.
Requirements
- 1–2 years of related experience.
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to provide product recommendations, assist with fittings, and use digital shopping tools.
- Ability to use point-of-sale technology and digital tools effectively.
- Ability to support stock presentation, replenishment, sales activities, and asset protection compliance.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
Responsibilities
- Deliver welcoming, knowledgeable, personalized customer service in the Fine Jewelry and Watch Complex.
- Use product knowledge to educate customers and recommend jewelry and watches suited to their preferences and budgets.
- Build customer relationships through consultative selling, hospitality, and use of clienteling tools and the clientele program.
- Meet and surpass daily sales goals, as well as Client and Protection plan goals.
- Promote loyalty, warranty, and protection plan programs and share loyalty benefits.
- Acquire new customers by opening credit accounts and communicating loyalty benefits.
- Use point-of-sale technology and digital tools to complete transactions and support the shopping experience.
- Support inventory, fulfillment, stock processing, presentation, organization, storage, and replenishment.
- Maintain merchandise security, accurate stock presentation, asset protection compliance, signage, and pricing.
- Support sales events, vendor events, and merchandise moves.
- Stay informed about new arrivals, top-selling items, trends, promotions, and product launches through training and vendor education.
- Collaborate with colleagues to maintain an organized sales floor and achieve individual and store results.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
