Seasonal Retail Commission Sales Associate - Fine Jewelry, Firewheel Town Center
About The Position
As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued customer experiences. You use product knowledge of precious metals, gemstones, and luxury brands to educate customers and help them select items suited to their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, hospitality, and the clientele program. You work toward sales goals while promoting loyalty and warranty programs, supporting inventory and fulfillment activities, and assisting with special events. You help ensure merchandise security, accuracy, organization, replenishment, and presentation, and collaborate with the team to support operational excellence in the department. Daily work includes preparing the sales floor, reviewing goals and product updates, engaging customers, maintaining merchandise and pricing, using point-of-sale and digital tools, and sharing loyalty benefits. The role requires flexible availability for days, evenings, weekends, and holidays; schedules include weekend shifts and depend on business needs and colleague availability. The posting describes this as a seasonal position.
Requirements
- 1–2 years of related experience.
- Flexible availability, including days, evenings, weekends, and holidays, with dependable attendance and punctuality.
- Communicate effectively with customers, coworkers, and supervisors.
- Read and understand employment policies and safety rules and procedures in English.
- Use point-of-sale technology, digital tools, and handheld equipment effectively.
- Meet the stated physical requirements, including standing for at least two consecutive hours and lifting at least 25 pounds.
- Ability to talk, lift, move constantly, stand, reach, stoop, kneel, crouch, and climb ladders.
- Close vision, color vision, depth perception, and focus adjustment.
Responsibilities
- Provide personalized customer service and product recommendations in the Fine Jewelry and Watch Complex.
- Educate customers about fine jewelry products, including precious metals, gemstones, and luxury brands, and assist them in selecting products suited to their needs and budgets.
- Build customer relationships through consultative selling, hospitality, and use of clienteling tools and programs.
- Meet and surpass sales goals, including Client and Protection plan goals.
- Promote loyalty, warranty, and protection programs and acquire new customers by opening credit accounts and sharing loyalty benefits.
- Support inventory, fulfillment, processing, presentation, organization, storage, and replenishment of merchandise.
- Maintain accurate signs and pricing, support merchandise moves, and keep the selling space organized and shoppable.
- Ensure merchandise security and comply with asset protection practices.
- Participate in sales events, special events, vendor training, and ongoing product education.
- Use point-of-sale technology and digital tools to process transactions and improve the shopping experience.
- Collaborate with teammates to support customers, sales results, and operational excellence.
- Prepare for the day by reviewing sales goals, new arrivals, top-selling items, trends, and promotions.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
