Seasonal Retail Commission Sales Associate - Fine Jewelry, Burbank Town Center

Macy's • Burbank, CA

3h • $17 - $23 • Onsite

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in Macy’s Fine Jewelry and Watch Complex, creating welcoming and personalized shopping experiences. You use knowledge of precious metals, gemstones, and luxury brands to educate customers and help them select items that suit their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, genuine hospitality, and use of the clientele program.

You work toward sales goals while promoting loyalty and warranty programs, supporting inventory and fulfillment activities, assisting with special events, and ensuring merchandise security, accuracy, and presentation. You collaborate with teammates to meet sales goals and maintain operational excellence in the Fine Jewelry department.

Daily work includes preparing and organizing the sales floor, reviewing goals and product information, engaging customers, maintaining merchandise presentation and stock, updating signs and pricing, replenishing inventory, and sharing loyalty benefits. The role also involves using point-of-sale and digital tools, participating in training and vendor events, supporting client loyalty, and meeting Client and Protection plan goals. The position requires flexible availability, including days, evenings, weekends, and holidays; schedules include weekend shifts and depend on business needs and colleague availability. Seasonal role.

Requirements

• 1–2 years of related experience required.
• Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Ability to communicate effectively with customers, coworkers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to provide product recommendations and assist with fittings and digital shopping tools.
• Ability to use point-of-sale technology and digital tools effectively.
• Ability to support accurate stock presentation, replenishment, and asset protection compliance.
• Ability to meet sales, Client, and Protection plan goals.
• Ability to stand for at least two consecutive hours and perform the listed physical duties, including lifting at least 25 pounds, moving, reaching, stooping, kneeling, crouching, and climbing ladders.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

• Provide welcoming, personalized customer service and product recommendations in the Fine Jewelry and Watch Complex.
• Use knowledge of precious metals, gemstones, and luxury brands to educate customers and help them select products.
• Build customer relationships through consultative selling, hospitality, and use of clienteling tools and programs.
• Meet and surpass daily sales goals, including Client and Protection plan goals.
• Promote loyalty, warranty, and credit programs and acquire new customers by opening credit accounts.
• Support inventory processing, fulfillment, replenishment, merchandise organization, presentation, pricing, and signage.
• Ensure merchandise security, accuracy, and asset protection compliance.
• Maintain an organized, clean, and shoppable sales floor.
• Use point-of-sale technology and digital tools to process transactions and enhance the shopping experience.
• Participate in vendor training, ongoing education, promotions, and sales events.
• Collaborate with teammates to support special events and achieve individual and store results.

Benefits

• Competitive pay and benefits
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed