Seasonal Retail Commission Sales Associate - Fine Jewelry, Stamford Town Center

Macy's•Stamford, CT

1d•Onsite

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in Macy’s Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use knowledge of fine craftsmanship, precious metals, gemstones, and luxury brands to educate customers and help them select products that fit their tastes, preferences, and budgets. You build client relationships through consultative selling, hospitality, and the clientele program while working toward sales goals and promoting loyalty and warranty programs. You also support inventory, fulfillment, special events, merchandise security, accuracy, presentation, and other operational activities. The role requires flexible availability, including days, evenings, weekends, and holidays. Schedules depend on business needs and colleague availability; all schedules include weekend shifts. Macy’s describes full-time colleagues as typically working 30 or more hours per week and part-time colleagues as typically working 12–24 hours per week. Daily work includes preparing the sales floor, reviewing goals and product information, assisting customers, maintaining merchandise presentation and stock, updating signs and prices, supporting merchandise moves, and sharing loyalty program benefits. Colleagues collaborate to achieve individual and store results and improve customer service and operational performance.

Requirements

1–2 years of related experience required.
Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to provide product recommendations and assist with fittings and digital shopping tools.
Ability to use point-of-sale technology, digital tools, and handheld equipment effectively.
Ability to support accurate merchandise presentation, replenishment, and asset protection compliance.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Ability to talk, move constantly, stand, and reach with arms and hands.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers.

Responsibilities

Provide personalized customer service and product recommendations in the Fine Jewelry and Watch Complex.
Use product knowledge to educate customers about precious metals, gemstones, fine craftsmanship, and luxury brands.
Build lasting customer relationships through consultative selling, hospitality, and use of clienteling tools and programs.
Meet and surpass daily sales goals and achieve client and protection plan goals.
Promote loyalty, warranty, and credit programs, including opening credit accounts and explaining loyalty benefits.
Use point-of-sale technology and digital shopping tools to support customer experiences and process transactions.
Support inventory, fulfillment, processing, storage, replenishment, and merchandise moves.
Maintain accurate stock presentation, organized and shoppable spaces, signs, and pricing.
Follow asset protection practices and ensure merchandise security and accuracy.
Support sales events, special events, vendor training, and ongoing product education.
Collaborate with teammates to maintain sales-floor readiness and achieve store results.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice