Seasonal Retail Commission Sales Associate - Fine Jewelry, Firewheel Town Center

Macy's • Garland, TX

1d • Onsite

About The Position

As a Fine Jewelry Sales Colleague at Macy’s, you provide outstanding customer service in the Fine Jewelry and Watch Complex. You create welcoming, comfortable, and valued shopping experiences, using product knowledge about precious metals, gemstones, and luxury brands to help customers select items that fit their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, genuine hospitality, and use of the clientele program.

You work toward sales goals while promoting loyalty and warranty programs, supporting inventory and fulfillment activities and special events, and ensuring merchandise security, accuracy, and presentation. You collaborate with the team to achieve sales goals and maintain operational excellence in the Fine Jewelry department.

Daily work includes preparing and organizing the sales floor, reviewing sales goals and product information, assisting customers, maintaining stock presentation and replenishment, updating signs and pricing, and supporting merchandise moves. You use point-of-sale technology and digital tools, meet client and protection-plan goals, acquire new customers by opening credit accounts and sharing loyalty benefits, and maintain an organized, shoppable space. This is a seasonal role with schedules that include weekend shifts; hours depend on business needs and colleague availability.

Requirements

• 1–2 years of related experience required.
• Flexible availability, including days, evenings, weekends, and holidays.
• Regular, dependable attendance and punctuality.
• Ability to communicate effectively with customers, coworkers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to provide product recommendations and assist with fittings and digital shopping tools.
• Ability to use point-of-sale technology, digital tools, and handheld equipment.
• Ability to meet sales goals and support accurate stock presentation, replenishment, and asset-protection compliance.
• Ability to stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach, including above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including cash registers and register transaction processing.

Responsibilities

• Provide welcoming, personalized customer service and product recommendations in the Fine Jewelry and Watch Complex.
• Use knowledge of precious metals, gemstones, luxury brands, trends, and promotions to educate customers and help them select products.
• Build lasting customer relationships through consultative selling and active use of the clientele program.
• Meet and surpass sales goals and achieve client and protection-plan goals.
• Promote loyalty, warranty, and credit programs, including opening credit accounts and sharing loyalty benefits.
• Use point-of-sale technology and digital tools to process transactions and improve the shopping experience.
• Support inventory, fulfillment, merchandise replenishment, and special events.
• Maintain merchandise security, accuracy, organization, and presentation, including signs and pricing.
• Participate in vendor training and events and ongoing product education.
• Collaborate with colleagues to achieve sales goals and operational excellence.

Benefits

• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed