Retail Customer Experience Associate, Lakeside Shopping Center - Full Time

Macy's • Metairie, LA

3d • Onsite

About The Position

As a Customer Experience Colleague, you will create exceptional, personalized shopping experiences for customers in-store and online, prioritize customer satisfaction, and drive cross-category sales. You will use your understanding of fashion, fit, and function to make tailored product recommendations and digital tools to enhance the customer journey. The role works across different departments and areas throughout the day, builds client relationships through tools such as My Client and social media, and collaborates with peers, store leaders, and brand partners to identify opportunities, resolve challenges, and improve the customer experience. You will also support operational excellence through floor readiness, event execution, merchandise setup, and opening and closing procedures.

Daily work includes preparing and maintaining the sales floor, reviewing sales goals and product and promotion information, greeting and assisting customers, building relationships, and supporting sales and loyalty program enrollment. Colleagues recover the sales floor and fitting rooms, update signs and pricing, and assist with merchandise moves. Schedules include weekend shifts, with hours dependent on business needs and colleague availability. Full-time colleagues are typically scheduled for 30 or more hours per week.

Requirements

• Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, co-workers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to communicate and collaborate with customers and colleagues.
• Ability to adapt to changing priorities, work independently, and contribute to a team.
• Comfort using electronic devices.
• Ability to talk, lift, move constantly, stand, and reach with arms and hands.
• Ability to stand for at least two consecutive hours and lift at least 25 pounds.
• Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Nice To Haves

• At least 2 years of selling or customer experience preferred.

Responsibilities

• Create exceptional, personalized shopping experiences for customers across in-store and online touchpoints.
• Engage customers, make tailored product recommendations, and drive cross-category sales.
• Use digital tools, including My Client and social media, to enhance the customer journey and build client relationships.
• Acquire new customers by opening credit accounts and sharing loyalty program benefits.
• Review sales goals, new arrivals, top-selling items, trends, and promotions.
• Maintain a clean, organized, and shoppable sales floor and fitting rooms; update signs and pricing and support merchandise moves.
• Support floor readiness, event execution, merchandise setup, and opening and closing procedures.
• Collaborate with colleagues, store leaders, and brand partners to identify opportunities, resolve challenges, and improve customer experience.
• Meet daily sales goals and contribute to individual and store results.

Benefits

• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed