Retail Fragrances Sales Associate, Coronado Center - Full Time

Macy's•Albuquerque, NM

1d•$15 - $20

About The Position

As a Fragrance Sales Associate, you create a warm, welcoming environment through genuine hospitality and exceptional customer service. You engage customers with personalized fragrance recommendations reflecting their style, mood, and preferences. You demonstrate and sell fragrances and related beauty products, educating customers about fragrance notes, layering techniques, and usage while fostering meaningful connections and anticipating customer needs. You prepare the sales floor by keeping it clean, organized, and ready for customers; reviewing sales goals, new arrivals, best sellers, trends, and promotions; and maintaining a shoppable space. You support merchandising, inventory upkeep, signage and pricing updates, and merchandise movements. You promote loyalty benefits, acquire new customers by opening credit accounts, and use point-of-sale, mobile selling, and clienteling tools to support transactions, sales, and lasting customer relationships. The position requires at least one year of customer service or selling experience and flexible availability for days, evenings, weekends, and holidays. Full-time colleagues are typically scheduled for 30 or more hours per week, with schedules dependent on business needs and availability.

Requirements

At least 1 year of customer service or selling experience.
Flexible availability, including days, evenings, weekends, and holidays; regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to communicate and collaborate with customers and colleagues.
Ability to stand for at least two consecutive hours, lift at least 25 pounds, and perform frequent moving, reaching, stooping, kneeling, crouching, and ladder climbing.
Close vision, color vision, depth perception, and focus adjustment.
Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Responsibilities

Welcome and engage customers with warmth, assess their preferences, demonstrate fragrances, and provide tailored recommendations.
Demonstrate and sell fragrances and related beauty products, and educate customers about notes, layering techniques, and usage.
Build customer relationships and loyalty using clienteling tools, promoting launches, events, offers, and loyalty program benefits.
Acquire new customers by opening credit accounts and sharing loyalty benefits.
Meet and surpass daily sales goals through exceptional service.
Maintain a clean, organized, and shoppable sales floor; merchandise new receipts and support merchandise moves.
Process damages, testers, and selected merchandise for return to vendors; update signs and pricing.
Maintain inventory, hygiene, and compliance standards.
Use point-of-sale technology, mobile selling technology, and digital tools to process transactions and enhance the shopping experience.
Review sales goals, new arrivals, best-selling items, trends, promotions, and ongoing training or vendor education.
Collaborate with teammates and the Beauty team to support customers and store results.
Provide a thoughtful checkout and customer close, ensuring customers have what they need and thanking them sincerely.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice