Retail Fragrances Sales Associate, Westfarms - Full Time

Macy's • Farmington, CT

1d • Onsite

About The Position

As a Fragrance Sales Associate, you create a warm, welcoming environment through genuine hospitality and exceptional customer service. You engage customers with personalized fragrance recommendations that reflect their style, mood, and preferences. You demonstrate and sell fragrances and related beauty products, educating customers on fragrance notes, layering techniques, and usage. You build meaningful customer connections, anticipate needs, and help deliver a seamless shopping experience.

You help keep the sales floor clean, organized, and ready for customers; review sales goals and stay informed about new arrivals, top sellers, trends, and promotions; and maintain a shoppable space through merchandising, processing damages and testers for vendor return, updating signs and pricing, and supporting merchandise moves. You share loyalty program benefits, help customers find what they need, and work collaboratively with colleagues to achieve individual and store results.

This is a full-time role. Full-time colleagues are typically scheduled to work 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

• At least 1 year of customer service or selling experience.
• Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Ability to communicate effectively with customers, co-workers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to engage customers warmly, demonstrate fragrances, assess preferences, and provide tailored recommendations.
• Ability to use point-of-sale technology and digital tools.
• Ability to talk, lift, move, stand, reach, stoop, kneel, crouch, and climb ladders; includes standing for at least two consecutive hours and lifting at least 25 pounds.
• Close vision, color vision, depth perception, and focus adjustment.

Responsibilities

• Welcome customers and provide warm, personalized service by assessing preferences and recommending fragrances and related products.
• Demonstrate and sell fragrances and beauty products, and educate customers about fragrance notes, layering techniques, and usage.
• Build customer relationships and loyalty using clientele tools, promoting new launches, offers, events, and loyalty benefits.
• Meet and surpass daily sales goals and contribute to individual and store results.
• Acquire new customers by opening credit accounts and sharing loyalty program benefits.
• Maintain a clean, organized, and shoppable sales floor through merchandising, inventory upkeep, and merchandise moves.
• Process damages, testers, and select merchandise for return to vendors; update signs and pricing.
• Use point-of-sale technology, cash registers, handheld equipment, and digital tools to complete transactions and support the shopping experience.
• Maintain hygiene and compliance standards and stay informed through ongoing training and vendor education.
• Collaborate with the Beauty team and colleagues to support customers and deliver service.

Benefits

• Competitive pay
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed