Retail Fragrances Sales Associate, Palm Desert - Full Time

Macy's•Palm Desert, CA

1d•$17 - $21•Onsite

About The Position

As a Fragrance Sales Associate, you create a warm, welcoming environment through genuine hospitality and exceptional customer service. You engage customers with personalized fragrance recommendations that reflect their style, mood, and preferences. You demonstrate and sell fragrances and related beauty products, educating customers on fragrance notes, layering techniques, and usage. You build customer relationships, anticipate needs, and contribute to a seamless shopping experience. The role includes preparing and maintaining the sales floor, reviewing sales goals and product information, staying current on trends and promotions, and meeting sales goals. You also maintain merchandise presentation and inventory, process damages and vendor returns, update signs and pricing, use point-of-sale and mobile selling technology, promote loyalty benefits, and collaborate with teammates. This is a full-time position. Full-time colleagues are typically scheduled for 30 or more hours per week; schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

At least 1 year of customer service or selling experience.
Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to engage customers warmly, assess preferences, demonstrate fragrances, and make tailored product recommendations.
Comfort communicating and collaborating with customers and colleagues.
Ability to use point-of-sale technology, digital tools, and clienteling tools.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers.

Responsibilities

Welcome customers and provide personalized fragrance recommendations based on their preferences.
Demonstrate and sell fragrances and related beauty products, and educate customers about fragrance notes, layering, and usage.
Build customer relationships and encourage repeat visits through warm, attentive service.
Review sales goals, learn about new arrivals and top-selling products, and stay informed about trends and promotions.
Maintain a clean, organized, and shoppable sales floor.
Merchandise new receipts, process damaged items and testers, return selected merchandise to vendors, update signs and pricing, and support merchandise moves.
Promote loyalty program benefits, offers, product launches, and events using clienteling tools.
Acquire new customers by opening credit accounts and sharing loyalty benefits.
Meet and surpass daily sales goals through exceptional service.
Use point-of-sale technology, cash registers, handheld equipment, and digital tools to process transactions and improve the shopping experience.
Maintain inventory, hygiene, and compliance standards.
Collaborate with and support colleagues across the Beauty team.
Participate in ongoing training and vendor education.

Benefits

Competitive pay
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice