Sales Support Associate
Tapestry • Ocean City, MD7d • Onsite
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Retail Contingent
Tapestry•Ocean City, MD
•Onsite
About The Position
The Sales Support Associate is an integral part of the store’s success and efficiency, supporting Coach’s brand commitment through customer service and store operations. The role creates positive customer impressions through friendly, efficient interactions at the cash wrap and by maintaining a well-organized sales floor. It also supports the accurate movement of products from receipt through point of sale. The associate welcomes and assists customers, operates the point-of-sale system, and supports sales floor and stockroom activities. Responsibilities include processing shipments and transfers, maintaining stock levels and housekeeping standards, replenishing products, and executing visual merchandising updates. The role also supports social media engagement, promotes add-on products and gift cards, and follows company policies and Loss Prevention guidelines.
Requirements
- At least 1 year of previous retail experience, such as cashier, stock, or sales experience; luxury retail service experience is preferred.
- A combination of education and experience will be considered.
- Current knowledge of fashion trends and marketplace competition.
- Knowledge of cash register systems and basic computer skills, including use of an iPad or laptop, Mobile POS, and the Internet.
- Ability to use a walkie-talkie and understand and read price and product release sheets.
- Strong attention to detail and organizational skills.
- Ability to multitask and work in a fast-paced environment.
- Excellent communication and customer service skills.
- Strong English language proficiency (for EU).
- Ability to work a flexible schedule to meet business needs, including nights, weekends, peak busy season, high-traffic retail days, and public holidays.
- Ability to lift at least 25 pounds regularly and up to 50 pounds occasionally, and to climb, bend, kneel, and maneuver around the sales floor and stockroom.
Nice To Haves
- Previous experience in a luxury retail service environment.
Responsibilities
- Welcome clients warmly and professionally, anticipate their needs, and provide personalized assistance.
- Serve as a brand ambassador internally and in the local market, and support social media engagement.
- Operate the POS system accurately, keep the cash wrap organized, and handle cash and media in compliance with policy.
- Suggest add-on products, promote gift cards, and capture customer information where permitted.
- Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
- Manage stock levels, replenish the sales floor, and execute visual merchandising updates.
- Support sales floor activities, respond confidently to customer requests, and partner with the team or management as needed.
- Maintain housekeeping standards and follow Loss Prevention guidelines.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k)
- Paid paternity and maternity leave
- Commuter benefits
- Disability insurance
- Tuition assistance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Job Search Resources
Career Resources
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