Retail Associate - Donor Door Attendant
About The Position
The Donor Door Attendant assists community members who donate goods at Goodwill stores. The role greets donors, helps unload donations from vehicles, provides tax receipts, maintains daily donation counts, and begins sorting donated goods into categories. The attendant keeps the donor door area clean, follows safety procedures, reports equipment or building malfunctions, and secures the donor door at the end of each day. Donations are handled carefully, presorted, tagged, and moved to assigned areas. The position supports production goals and donor satisfaction, including thanking each donor with the phrase, “You changed a life today, Thank you!” Other duties may be assigned.
Requirements
- Courtesy and tact when dealing with people.
- Background check required.
Nice To Haves
- Previous work with the public preferred.
- High school diploma or GED preferred.
Responsibilities
- Ensure donor and customer satisfaction.
- Greet donors promptly, courteously, and in a friendly manner; assist with unloading donations, provide tax receipts, and maintain accurate daily donation counts.
- Keep the donor door area neat and clean.
- Follow safety practices, procedures, and policies, and participate with supervisors and team members in addressing safety concerns.
- Report equipment or building malfunctions to store team leadership.
- Secure the donor door at the end of each day, including bringing in the bell hose if applicable, closing and locking the door, and completing store-specific closing tasks.
- Notify store team leadership about sizable donated items that cannot be stored or moved safely.
- Carefully handle and promptly presort resaleable donations into categories, including apparel, shoes, purses, wares, electrical and mechanical items, books, and miscellaneous items.
- Tag totes, bins, and duros as directed and place them in assigned areas.
- Assist with material movement labels.
- Level off totes and follow the two-finger rule when filling and stacking them.
- Embody DGR (Donated Goods Retail) MODE Guiding Principles and support production goals through processing activities, directly or indirectly.
- Give every donor a receipt and end every donor interaction with “You changed a life today, Thank you!”
- Perform other duties as assigned.
Benefits
- Bonus incentive plan
- Daily Pay
- Generous paid time off
- Retirement planning with company match
- Employee Assistance Program
- Employee discount
- For full-time employees: medical, dental, and vision benefits at a fraction of the premium cost
- For full-time employees: short-term and long-term disability insurance at no cost
- For full-time employees: life insurance at no cost
- For full-time employees: paid holidays
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
