Retail Associate - Donor Door Attendant
About The Position
Goodwill Industries of Greater Cleveland & East Central Ohio is hiring a full-time Donor Door Attendant in Massillon, Ohio. The role pays $13.40 per hour and involves assisting community members who donate goods at the store. The attendant unloads donations from vehicles, provides tax receipts, records daily donation counts, and begins sorting items into categories. The attendant maintains a clean donor-door area, follows safety procedures, reports equipment or building malfunctions, and secures the donor door at the end of each day. They handle donations carefully, identify items that cannot be moved or stored safely, and support merchandise processing and production goals. A background check is required.
Requirements
- Courtesy and tact when dealing with people.
- Background check required.
Nice To Haves
- Previous work with the public preferred.
- High school diploma or GED preferred.
Responsibilities
- Ensure donor and customer satisfaction.
- Greet donors promptly, courteously, and in a friendly manner.
- Assist donors with unloading donations from vehicles, offer tax receipts, and maintain accurate daily donation counts.
- Keep the donor-door area neat and clean.
- Follow safety practices, procedures, and policies, and participate with supervisors and team members in addressing identified safety concerns.
- Report equipment or building malfunctions to store team leadership.
- Secure the donor door at the end of each day, including bringing in the bell hose if applicable, closing and locking the door, and completing other store-specific closing needs.
- Notify store team leadership about sizable donations that cannot be stored or moved safely.
- Carefully handle and quickly presort resaleable donations into categories, including apparel, shoes, purses, wares, electrical and mechanical items, books, and miscellaneous items.
- Tag totes, bins, and duros as directed and place them in assigned areas.
- Assist with material movement labels.
- Level off totes, follow the two-finger rule when filling and stacking, and maintain safe handling practices.
- Embody DGR (Donated Goods Retail) MODE Guiding Principles.
- Support production goals through direct or indirect processing activities.
- Give every donor a receipt and end every donor interaction with: “You changed a life today, Thank you!”
- Perform other duties as assigned.
Benefits
- Bonus incentive plan.
- Daily Pay.
- Generous paid time off.
- Retirement planning with company match.
- Employee Assistance Program.
- Employee discount.
- Full-time employees are eligible for medical, dental, and vision benefits at a fraction of the premium cost.
- Full-time employees are eligible for short-term and long-term disability insurance at no cost.
- Full-time employees are eligible for life insurance at no cost.
- Full-time employees are eligible for paid holidays.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
