Retail Associate - Donor Door Attendant
About The Position
The Donor Door Attendant welcomes donors at Goodwill Industries of Greater Cleveland & East Central Ohio’s Willowick, Ohio store and assists with donated goods. The role includes unloading donations from vehicles, providing tax receipts, maintaining daily donation counts, and quickly presorting merchandise into categories. Attendants keep the donor door area clean, follow safety practices, report equipment or building malfunctions, and secure the donor door at the end of the day. They also support production goals, material movement, and store-specific closing needs. A background check is required.
Requirements
- Courtesy and tact when dealing with people.
- Background check required.
Nice To Haves
- Previous work with the public preferred.
- High school diploma or GED preferred.
Responsibilities
- Ensure donor and customer satisfaction.
- Greet donors promptly, courteously, and in a friendly manner; help unload donations, offer tax receipts, and maintain accurate daily donation counts.
- Keep the donor door area neat and clean.
- Follow safety practices, procedures, policies, and agency safety guidelines; work with supervisors and team members to address identified safety concerns.
- Report equipment or building malfunctions to store team leadership.
- Secure the donor door at the end of each day, including bringing in the bell hose if applicable, closing and locking the door, and completing other store-specific closing needs.
- Notify store team leadership about sizable donated items that cannot be stored or moved safely.
- Handle donations carefully and presort resaleable merchandise into categories as directed, including apparel, shoes, purses, wares, electrical and mechanical items, books, and miscellaneous items.
- Tag totes, bins, and duros as directed and place them in assigned areas.
- Assist with material movement labels.
- Level off totes for safety and follow the two-finger rule when filling and stacking.
- Embody DGR (Donated Goods Retail) MODE Guiding Principles.
- Support production goals through processing activities, directly or indirectly.
- Give every donor a receipt and end every donor interaction with “You changed a life today, Thank you!”
- Perform other duties as assigned.
Benefits
- Bonus incentive plan
- Daily Pay
- Generous paid time off
- Retirement planning with company match
- Employee Assistance Program
- Employee discount
- Full-time employees are eligible for medical, dental, and vision benefits at a fraction of the premium cost.
- Full-time employees are eligible for short-term and long-term disability insurance at no cost.
- Full-time employees are eligible for life insurance at no cost.
- Full-time employees are eligible for paid holidays.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
