Retail Associate - Donor Door Attendant

Goodwill Industries of Gr. Cleveland & East Central Ohio • New Philadelphia, OH

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About The Position

Goodwill Industries of Greater Cleveland & East Central Ohio is hiring a full-time, hourly Donor Door Attendant in New Philadelphia, Ohio, at $13.40 per hour. The attendant welcomes community members donating goods, helps unload donations from vehicles, provides tax receipts, tracks daily donation counts, and begins sorting merchandise into categories. The role also includes keeping the donor door area clean and safe, moving and labeling donation containers, and securing the donor door at the end of each day. A background check is required.

Requirements

• Courtesy and tact when dealing with people.
• A background check is required.

Nice To Haves

• Previous work with the public is preferred.
• High school diploma or GED is preferred.

Responsibilities

• Ensure donor and customer satisfaction.
• Greet donors promptly, courteously, and in a friendly manner.
• Assist with unloading donations from vehicles, offer tax receipts, and maintain accurate daily donation counts.
• Keep the donor door area neat and clean.
• Follow safety practices, procedures, and policies, and participate with supervisors and team members in addressing safety concerns.
• Report equipment or building malfunctions to store team leadership.
• Secure the donor door at the end of each day, including bringing in the bell hose if applicable, closing and locking the door, and completing store-specific closing tasks.
• Notify store team leadership about sizable donated items that cannot be stored or moved safely.
• Handle donations carefully and quickly presort resaleable merchandise into categories, including apparel, shoes, purses, wares, electrical and mechanical items, books, and miscellaneous items.
• Tag totes, bins, and duros as directed and place them in assigned areas.
• Assist with material movement labels.
• Level off totes to ensure safety and follow the two-finger rule when filling and stacking.
• Embody DGR (Donated Goods Retail) MODE Guiding Principles.
• Support production goals through processing activities, directly or indirectly.
• Give every donor a receipt and end each donor interaction with: "You changed a life today, Thank you!"
• Perform other duties as assigned.

Benefits

• Bonus incentive plan
• Daily Pay
• Generous paid time off
• Retirement planning with company match
• Employee Assistance Program
• Employee discount
• Medical, dental, and vision benefits at a fraction of the premium cost for full-time employees
• Short-term and long-term disability insurance at no cost for full-time employees
• Life insurance at no cost for full-time employees
• Paid holidays for full-time employees

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed