Retail Store Associate
Sherwin-Williams • Lubbock, TX7d • Onsite
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Retail Store Associate
Sherwin-Williams•Lubbock, TX
•Onsite
About The Position
Retail Store Associates support the success of Sherwin-Williams retail stores by helping wholesale and retail customers identify their needs, answering product questions, and recommending suitable products and solutions. They resolve customer concerns, maintain product knowledge and store presentation standards, provide excellent customer service, and work toward store sales goals. The role includes customer contact, potentially with minors, and access to payments, electronic equipment, personal information, merchandise, and other valuable items. The company states it reviews criminal history to protect its business, customers, employees, vendors, contractors, and the public. Associates assist customers in person and by phone, process sales, maintain work-order files and formulas, retrieve and prepare products, stock shelves, set up displays, clean equipment, and help with deliveries and truck loading or unloading. They also maintain assigned areas, follow inventory procedures, stay informed about products, and suggest ways to improve sales. The schedule may include evenings and weekends. Applicants must be able to lift and carry up to 50 pounds frequently and up to 70 pounds occasionally, with or without reasonable accommodation. Sherwin-Williams describes its employee offering as supporting health and well-being, career growth and learning, and connection through an inclusive team and community commitment. Specific benefit eligibility and offerings are available through the company benefits information.
Requirements
- Must be at least 18 years of age.
- Must be legally authorized to work in the country of employment without requiring employment-visa sponsorship now or in the future.
- Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 pounds frequently and up to 70 pounds occasionally.
- Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.
- Internal Sherwin-Williams applicants must have received at least a “meets expectations” (3) rating on their most recent performance appraisal.
- Internal Sherwin-Williams applicants must have completed all HR Cloud eLearning courses required for their current position.
Nice To Haves
- A valid, unrestricted driver's license.
- At least a high school diploma or GED.
- At least one year of experience in a delivery, retail, or customer service position.
- Previous work experience selling paint and paint-related products.
- Previous work experience operating tinting and mixing equipment.
- Ability to read, write, comprehend, and communicate in more than one language.
- Ability to read, write, comprehend, and communicate in Spanish.
Responsibilities
- Ensure high levels of customer satisfaction through excellent sales service.
- Assist customers in person and over the phone by determining their needs and presenting appropriate products and services.
- Build productive, trusting relationships with wholesale and retail customers.
- Process sales transactions accurately and in accordance with policies and procedures.
- Follow and achieve monthly, quarterly, and yearly sales goals.
- Maintain precise work-order files and formulas.
- Pull appropriate products from the sales floor or warehouse.
- Tint and mix products to customer specifications as needed.
- Stock shelves and set up displays.
- Clean store equipment.
- Load and unload delivery trucks.
- Assist in making deliveries as needed.
- Maintain assigned areas in an in-stock and presentable condition.
- Stay knowledgeable about products offered and discuss available options.
- Comply with inventory control procedures.
- Suggest ways to improve sales.
Benefits
- Health and well-being benefits.
- Retirement benefits.
- Benefits supporting total well-being and daily commuting.
- Opportunities to learn, develop new skills, and grow professionally.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Job Search Resources
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