Part-Time Retail Sales Associate

Fjällräven North America • Palo Alto, CA

7d • $19 - $20

About The Position

Fjällräven is seeking a part-time Retail Sales Associate for its Palo Alto store. The associate welcomes guests, helps them find outdoor gear suited to their needs, and represents the company’s mission and values. The role includes delivering thoughtful customer service, supporting sales and store operations, collaborating with teammates, learning about products and service expectations, and sharing the company’s sustainability initiatives. Compensation is $18.70–$20.00 per hour, depending on experience.

Requirements

• Strong verbal and interpersonal communication skills.
• A track record of thoughtful, people-centered customer service.
• Passion for sustainability and the outdoors.
• Reliability and a proactive approach to work.
• Willingness to learn point-of-sale systems and retail operations.
• Enthusiasm for working in a collaborative, values-driven team.

Nice To Haves

• Previous experience in retail, customer service, or a fast-paced guest-facing role.

Responsibilities

• Use the GUIDE service program to listen to guests, educate them, and help them choose suitable gear.
• Build trust with guests through thoughtful questions, product knowledge, and genuine connection.
• Support sales and conversion by helping guests make confident purchasing decisions.
• Assist with cash handling, restocking, and maintaining a clean, inviting sales floor.
• Follow safety, security, and loss prevention practices.
• Collaborate with teammates to create a supportive and welcoming environment.
• Participate in training to stay current on products, fit, and service expectations.
• Represent Fjällräven’s values in guest interactions.
• Educate guests about sustainability initiatives, including the Arctic Fox Initiative and Down Promise.
• Participate in local events and community activations when possible.

Benefits

• 401(k) with employer match.
• Paid time off.
• Product discounts.
• Access to Fjällräven outdoor events.
• Commitment to sustainability, quality products, and responsible business practices.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed