Relationship Manager Jobs

About The Position

Requirements

• Bachelor’s degree from a four-year college or university.
• 3–5 years of experience in program administration and/or management.
• Strong technical and analytical skills, including the ability to generate data-driven reports and prepare donor reports, business correspondence, and operating procedures.
• Ability to manage multiple programs, projects, and competing priorities while meeting deadlines.
• Excellent written and verbal communication and presentation skills.
• Strong analytical, critical-thinking, and problem-solving skills, including the ability to interpret complex information, identify discrepancies, and develop practical solutions.
• Ability to monitor budgets, track funding commitments and disbursements, reconcile financial and program data, and maintain accurate records and reports.
• Strong interpersonal, customer service, and relationship-management skills.
• Initiative, reliability, sound professional judgment, attention to detail, and accountability for accurate, high-quality work delivered on time.
• Organizational and time-management skills, including the ability to prioritize, work independently and collaboratively, and adapt to changing program needs.
• Ability to identify administrative challenges, address operational issues, and recommend process, procedure, or system improvements.
• Proficiency in Microsoft 365, particularly Excel, Word, Outlook, and PowerPoint.

Nice To Haves

• Familiarity with higher education and the administrative and student campus culture at Historically Black Colleges and Universities (HBCUs).
• Understanding of college admissions, financial aid, and/or scholarship funding processes.
• Experience with Salesforce CRM, including reporting and tracking program activities.

Responsibilities

• Manage daily operations of assigned undergraduate and graduate scholarship programs, including planning, coordination, application administration, recipient selection, award processing, and fund disbursement.
• Ensure scholarship programs are administered accurately and efficiently in compliance with program guidelines and UNCF policies and procedures.
• Use Salesforce CRM to monitor program activities, analyze scholarship data, generate reports, and maintain records for program management and donor reporting.
• Collaborate with Area and National Development staff, donors, and internal departments to implement and manage scholarship programs and institutional initiatives.
• Monitor scholarship budgets and financial activity; coordinate with UNCF Accounting to reconcile awards, verify funds, resolve discrepancies, and obtain financial reports.
• Build and maintain relationships with enrollment management and financial aid administrators at UNCF member and non-member institutions to facilitate student eligibility, enrollment, and financial verifications.
• Coordinate with Development staff and UNCF Accounting to prepare and submit annual scholarship program and financial reports to grantors.
• Track renewable scholarship awards and disbursements to ensure funding commitments are fulfilled and appropriate award amounts are distributed each academic year.
• Coordinate recipient selection processes, including organizing selection committee meetings and working with grantors to follow established criteria.
• Respond to inquiries from students, donors, institutional representatives, and internal stakeholders, generally within 24–48 hours, and document communications, decisions, and follow-up actions in Salesforce CRM.

Benefits

• Medical, dental, and vision coverage
• Vacation, sick, and personal leave
• Basic and optional life insurance
• Flexible spending accounts
• 403(b) retirement account
• Holiday Savings Plan
• Annual Success Sharing