Business Banking Relationship Manager II

Citizens Financial Group • West Conshohocken, PA

6d

About The Position

At Citizens, tailored advice, personalized experiences, and innovative ideas, products, and solutions help clients navigate changing circumstances. The Business Banking Relationship Manager II acquires and deepens client relationships by collaborating across the enterprise to deliver comprehensive solutions in areas including credit, liquidity, interest rate management, treasury solutions, and Wealth Management.

The role manages a portfolio of new and existing commercial customer relationships in the Business Banking target market, serving businesses with annual revenue of $5 million to $50 million. It involves assessing clients’ needs and aspirations, recommending value-added solutions, generating new business, and contributing to customer satisfaction and shareholder value. The role operates in a fast-paced sales culture with measured routines and goals.

Requirements

• At least 4 years of upper Business Banking or Lower Middle Market experience.
• Completion of Commercial Credit Training.
• Meaningful experience with moderately complex portfolios, customers, and transactions.
• Strong written and oral communication skills.
• Strong knowledge of sales force and various lending applications.
• Strong customer service, satisfaction, and retention orientation.
• Ability in needs identification, problem solving, and consultative sales.
• Strong negotiation skills and ability to overcome objections and adversity.
• Ability to follow up with prospects, customers, and COIs.
• Ability to self-generate and drive new business development.
• Action-oriented and self-accountable approach to achieving superior results.
• Strong understanding of risk and compliance.
• Meaningful community involvement.
• Strong understanding of core products and services.

Nice To Haves

• Undergraduate degree in business or finance.

Responsibilities

• Manage, acquire, and deepen a portfolio of new and existing commercial customer relationships in the Business Banking target market of businesses with $5 million to $50 million in annual revenue.
• Lead advisory discussions to assess client needs and aspirations and position value-added recommendations.
• Collaborate across the enterprise to provide solutions involving credit, liquidity, interest rate management, treasury solutions, and Wealth Management.
• Engage centers of influence (COIs) and internal partners to uncover and deepen business opportunities.
• Meet sales routines and goals for new loan and deposit generation, fee income, customer service, and satisfaction.
• Participate actively in community activities to expand the potential customer base and exemplify the company’s credo and community commitments.
• Generate and drive new business development and remain accountable for results.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed