Relationship Manager II - Business Banking

PNC • Miami, FL

3d • Onsite

About The Position

At PNC, the Relationship Manager II works in the Business Banking organization and is based in Kendall, Florida. PNC describes itself as an in-office company and encourages candidates to discuss workplace expectations with their recruiter and hiring manager. PNC will not sponsor employment visas or participate in STEM OPT for this position.

The role coordinates relationship management activities for new and existing clients in a book of business, with the aim of growing sales, revenue, and market share against relevant sales goals. It typically serves clients with moderate risk and moderately complex needs, working with a moderate degree of supervision. The position acquires, expands, and retains client relationships; originates, analyzes, negotiates, and documents credit and non-credit products and services; and manages risk and quality. It identifies client opportunities and provides ideas and insights based on clients’ needs and financial well-being, while building engagement and loyalty. The Relationship Manager also develops internal and external networks, brings PNC’s range of products and services to clients, and uses reporting and sales tools to identify and convert opportunities. As defined by the business, the role also analyzes, evaluates, and mitigates credit risk for more complex credit requests using advanced credit fundamentals and internal policies.

Requirements

• Typically requires a university or college degree and 5 or more years of industry-relevant experience.
• A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
• Demonstrate knowledge, skills, and abilities appropriate to the role.
• Demonstrate customer focus and the ability to use customer needs and satisfaction to create customized solutions.
• Assess and effectively manage risks associated with business objectives and activities in support of PNC’s Enterprise Risk Management Framework.

Nice To Haves

• Skills in managing a book of business, building client relationships, credit processes and products, customer engagement, decision-making, financial analysis, and identifying sales opportunities.
• Competencies in business acumen, client relationship management, customer experience management, decision-making and critical thinking, effective communications, prospecting, selling, and technology skills.

Responsibilities

• Coordinate relationship management activities with new and existing clients in a book of business to grow sales, revenue, and market share against sales goals.
• Acquire, expand, and retain client relationships to generate revenue and deepen share of wallet.
• Originate, analyze, negotiate, and document credit and non-credit products and services.
• Manage risk and returns and maintain quality for new and existing clients; identify and mitigate regulatory, reputational, operational, and credit risks.
• Identify client opportunities and provide ideas and insights based on clients’ needs and financial well-being to increase engagement and loyalty.
• Build and manage internal and external relationships, including community and industry relationships, to acquire clients, expand existing relationships, and enhance the client experience.
• Present the full range of PNC products and services to clients and use reporting and sales tools to identify and convert sales opportunities.
• Analyze, evaluate, and mitigate credit risk for more complex credit requests using advanced credit fundamentals and internal credit policies, as defined by the business.
• Apply customer-focused practices and manage risks in alignment with PNC’s Enterprise Risk Management Framework.

Benefits

• Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
• Dental and vision options.
• Employee and spouse/child life insurance.
• Short- and long-term disability protection.
• 401(k) with PNC match.
• Pension and stock purchase plans.
• Dependent care reimbursement account.
• Back-up child and elder care.
• Adoption, surrogacy, and doula reimbursement.
• Educational assistance, including select fully paid programs.
• Wellness program with financial incentives.
• Maternity and/or parental leave, depending on eligibility.
• Up to 11 paid holidays each year, depending on eligibility.
• Nine occasional absence days each year, unless otherwise required by law, depending on eligibility.
• Between 15 and 25 vacation days each year, depending on career level and years of service, subject to eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level