Business Banking Relationship Manager II

Citizens • Boca Raton, FL

12h

About The Position

At Citizens, tailored advice, personalized experiences, and innovative ideas, products, and solutions help clients navigate changing circumstances. In this role, you will acquire and deepen client relationships by collaborating across the enterprise to deliver comprehensive solutions in areas such as credit, liquidity, interest rate management, treasury solutions, and Wealth Management.

You will manage a portfolio of new and existing commercial customer relationships in the Business Banking target market, serving businesses with annual revenue of $5 million to $50 million. The role operates in a fast-paced, demanding sales culture with measured routines and goals for new loan and deposit generation, fee income, customer service, and satisfaction. Active community involvement is also expected to help expand the potential customer base and exemplify Citizens’ company credo and community commitments.

Requirements

• At least 4 years of upper Business Banking or Lower Middle Market experience.
• Completion of Commercial Credit Training.
• Meaningful experience with moderately complex portfolios, customers, and transactions.
• Strong written and oral communication skills.
• Strong knowledge of sales force and various lending applications.
• Strong customer service, satisfaction, and retention orientation.
• Ability in needs identification, problem solving, and consultative selling.
• Strong negotiation skills and ability to overcome objections and adversity.
• Ability to follow up with prospects, customers, and centers of influence.
• Ability to self-generate and drive new business development.
• Action-oriented and self-accountable for superior results.
• Strong understanding of risk and compliance.
• Meaningful community involvement.
• Strong understanding of core products and services.

Nice To Haves

• Undergraduate degree in business or finance.

Responsibilities

• Manage, acquire, and deepen a portfolio of new and existing commercial customer relationships within the Business Banking target market of businesses with $5 million to $50 million in annual revenue.
• Conduct advisory-led discussions to assess client needs and aspirations and recommend value-added solutions that drive customer delight and shareholder value.
• Engage centers of influence (COIs) and internal partners across the bank to identify and deepen new business opportunities.
• Work within a fast-paced, demanding sales culture with routines and goals focused on new loan and deposit generation, fee income, customer service, and satisfaction.
• Participate actively in community activities to expand the potential customer base and exemplify the company credo and community commitments.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed