Relationship Manager II - Business Banking
About The Position
At PNC, employees work together to provide a strong customer experience in an inclusive workplace. The Relationship Manager II is part of PNC's Business Banking organization serving businesses in the $2MM–$10MM segment and is based in the Denver Market. The role coordinates relationship management for a book of business, working with clients with moderate risk and moderately complex needs under a moderate degree of supervision. PNC identifies this as an in-office role and does not provide employment visa sponsorship or participate in STEM OPT for this position. The Relationship Manager acquires, expands, and retains client relationships to grow revenue and deepen share of wallet. The role originates, analyzes, negotiates, and documents credit and non-credit products and services; manages risk and quality; identifies client opportunities; and connects clients with PNC's broader range of products and services. The position also analyzes and mitigates credit risk for more complex requests, as defined by the business. The position typically requires a bachelor's degree and 5+ years of industry-relevant experience. A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree. No certifications or licenses are required. The position is incentive eligible. PNC offers eligible employees a comprehensive benefits package and paid time off, with details dependent on eligibility.
Requirements
- Typically requires a university or college degree and 5+ years of industry-relevant experience.
- A comparable combination of education, job-specific certification(s), and experience, including military service, may be considered in lieu of a degree.
- Demonstrated knowledge, skills, and abilities appropriate to the role.
- Skills include book-of-business management, client relationship building, credit processes and products, customer engagement, decision-making, financial analysis, and identifying sales opportunities.
- Competencies include business acumen, client relationship management, customer experience management, critical thinking, effective communication, prospecting, selling, and tech savviness.
- Bachelor's degree listed as the education requirement.
- No required certifications or licenses.
Nice To Haves
- Specific certifications are often required for roles at this level, but none are required for this position.
Responsibilities
- Coordinate relationship management activities for new and existing clients in a book of business to grow sales, revenue, and market share against relevant goals.
- Acquire, expand, and retain client relationships within stated guidelines to generate revenue and deepen share of wallet.
- Originate, conduct financial analysis for, negotiate, and document credit and non-credit products and services.
- Manage risk and return and maintain quality for new and existing clients; identify and mitigate regulatory, reputational, operational, and credit risks.
- Identify client opportunities and provide ideas and insights based on clients' needs and financial well-being to increase engagement and loyalty.
- Build and manage internal and external networks, including community and industry relationships, to acquire clients, expand relationships, and enhance client experience.
- Present PNC's full range of products and services to clients and use reporting and sales tools to identify and convert sales opportunities.
- Analyze, evaluate, and mitigate credit risk for more complex credit requests using advanced credit fundamentals and internal credit policies.
- Focus on customer needs and satisfaction when making business decisions and creating customized customer solutions.
- Assess and manage risks associated with business objectives and activities in accordance with PNC's Enterprise Risk Management Framework.
Benefits
- Medical and prescription drug coverage, including a Health Savings Account feature
- Dental and vision options
- Employee and spouse/child life insurance
- Short- and long-term disability protection
- 401(k) with PNC match
- Pension plan
- Stock purchase plan
- Dependent care reimbursement account
- Back-up child and elder care
- Adoption, surrogacy, and doula reimbursement
- Educational assistance, including select fully paid programs
- Wellness program with financial incentives
- Maternity and/or parental leave
- Up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- 15 to 25 vacation days each year depending on career level and years of service
- Incentive-eligible compensation based on company, business, and/or individual performance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
