Business Banking Relationship Manager II

Citizens Financial Group • Boca Raton, FL

9d

About The Position

At Citizens, tailored advice, personalized experiences, and innovative ideas, products, and solutions help clients navigate changing circumstances. The Business Banking Relationship Manager II acquires and deepens client relationships by collaborating across the enterprise to deliver comprehensive solutions in credit, liquidity, interest rate management, treasury solutions, and Wealth Management. The role manages a portfolio of new and existing commercial customer relationships in the Business Banking target market of businesses with $5 million to $50 million in annual revenue. It operates in a fast-paced, demanding sales culture with measured routines and goals for new loan and deposit generation, fee income, customer service, and satisfaction. The position also involves significant community activity to expand the potential customer base and exemplify the company credo and community commitments.

Requirements

• At least 4 years of upper Business Banking or Lower Middle Market experience.
• Completion of Commercial Credit Training.
• Meaningful experience with moderately complex portfolios, customers, and transactions.
• Strong written and oral communication skills.
• Strong knowledge of Salesforce and various lending applications.
• Strong customer service, satisfaction, and retention orientation.
• Adept at identifying needs, solving problems, and using a consultative sales approach.
• Strong negotiation skills and ability to overcome objections and adversity.
• Ability to follow up with prospects, customers, and COIs.
• Ability to self-generate and drive new business development.
• Action-oriented and self-accountable, with a focus on superior results.
• Strong understanding of risk and compliance.
• Meaningful community involvement.
• Strong understanding of core products and services.

Nice To Haves

• Undergraduate degree in business or finance.

Responsibilities

• Manage, acquire, and deepen a portfolio of new and existing commercial customer relationships in the Business Banking target market of $5 million to $50 million in annual revenue.
• Conduct advisory-led discussions to assess client needs and aspirations, and position value-added recommendations that drive customer delight and shareholder value.
• Engage centers of influence (COIs) and internal partners across the bank to uncover and deepen new business opportunities.
• Work within a fast-paced sales culture with measured routines and goals for new loan and deposit generation, fee income, customer service, and satisfaction.
• Participate actively in the community to expand the potential customer base and exemplify the company credo and community commitments.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed