Relationship Manager II - Business Banking

PNC Bank•Miami, FL

6h•Onsite

About The Position

As a Relationship Manager II in PNC's Business Banking organization, the employee is based in Kendall, Florida. PNC describes itself as an in-office company and encourages candidates to discuss workplace expectations with their recruiter and hiring manager. The position coordinates relationship management activities for new and existing clients in a book of business to grow sales, revenue, and market share. It typically serves clients with moderate risk and moderately complex needs, working with a moderate degree of supervision and within stated guidelines. The role acquires, expands, and retains client relationships; originates, analyzes, negotiates, and documents credit and non-credit products and services; and manages risk and quality for clients. It identifies and mitigates regulatory, reputational, operational, and credit risks, while developing client-focused ideas and insights to support financial well-being, engagement, and loyalty. The Relationship Manager builds internal and external networks to acquire and expand relationships, brings the full range of PNC products and services to clients, and uses reporting and sales tools to identify and convert opportunities. For more complex credit requests, the role demonstrates the ability to analyze, evaluate, and mitigate credit risk using advanced credit fundamentals and internal credit policies. Successful candidates are expected to be customer-focused and to manage risk in accordance with PNC's Enterprise Risk Management Framework. The role typically requires a bachelor's degree and five or more years of industry-relevant experience. A comparable combination of education, job-specific certifications, and experience (including military service) may be considered instead of a degree. No certifications or licenses are required.

Requirements

Typically requires a bachelor's degree; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Five or more years of industry-relevant experience.
Demonstrated knowledge, skills, and abilities appropriate to the role.
Ability to analyze, evaluate, and mitigate credit risk for more complex credit requests using advanced credit fundamentals and internal credit policies.
Customer focus and ability to develop customized customer solutions.
Ability to assess and effectively manage business risks in accordance with PNC's Enterprise Risk Management Framework.

Nice To Haves

Book of business experience.
Client relationship-building skills.
Knowledge of credit processes and credit products.
Customer engagement skills.
Decision-making skills.
Financial analysis skills.
Ability to identify sales opportunities.
Business acumen.
Client relationship management.
Customer experience management.
Critical thinking.
Effective communication.
Prospecting and selling skills.
Technology proficiency.

Responsibilities

Coordinate relationship management activities with new and existing clients in a book of business to grow sales, revenue, and market share.
Acquire, expand, and retain client relationships to generate revenue and deepen share of wallet.
Originate, conduct financial analysis for, negotiate, and document credit and non-credit products and services.
Manage risk and return and drive quality for new and existing clients.
Identify and mitigate regulatory, reputational, operational, and credit risks.
Provide client-focused ideas and insights based on an understanding of client needs and financial well-being.
Increase client engagement and loyalty.
Build and manage internal and external relationships to acquire new clients, expand existing relationships, and enhance the client experience.
Present the full range of PNC products and services to clients.
Use reporting and sales tools to identify and convert sales opportunities.
Analyze, evaluate, and mitigate credit risk for more complex credit requests using advanced credit fundamentals and internal credit policies.
Maintain customer focus and manage business risks in support of PNC's Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
Dental and vision options, subject to eligibility.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law.
Between 15 and 25 vacation days each year, depending on career level and years of service.