Business Banking Relationship Manager II

Citizens Bank • West Conshohocken, PA

11h

About The Position

At Citizens, tailored advice, personalized experiences, and innovative ideas, products, and solutions help clients navigate changing circumstances. In this role, you will acquire and deepen client relationships by collaborating across the enterprise to deliver comprehensive solutions in areas such as credit, liquidity, interest rate management, treasury solutions, and Wealth Management.

You will manage a portfolio of new and existing commercial customer relationships in the Business Banking target market, serving businesses with $5 million to $50 million in annual revenue. The position operates in a fast-paced sales culture with measured routines and goals for loan and deposit generation, fee income, customer service, and satisfaction. It also involves community activity to expand the potential customer base and exemplify Citizens' company credo and community commitments.

The schedule is 40 hours per week, Monday through Friday. Any offer is conditioned on successfully passing a background check, which may include credit, motor vehicle record, public record, prior employment, and criminal background checks.

Requirements

• At least 4 years of upper Business Banking or Lower Middle Market experience.
• Completion of Commercial Credit Training.
• Meaningful experience with moderately complex portfolios, customers, and transactions.
• Strong written and oral communication skills.
• Strong knowledge of Salesforce and various lending applications.
• Strong customer service, satisfaction, and retention orientation.
• Ability in needs identification, problem solving, and consultative selling.
• Strong negotiation skills and ability to overcome objections and adversity.
• Ability to follow up with prospects, customers, and COIs.
• Ability to self-generate and drive new business development.
• Action-oriented and self-accountable, with a focus on superior results.
• Strong understanding of risk and compliance.
• Meaningful community involvement.
• Strong understanding of core products and services.

Nice To Haves

• Undergraduate degree in business or finance.

Responsibilities

• Manage, acquire, and deepen a portfolio of new and existing commercial customer relationships within the Business Banking target market of $5 million to $50 million in annual revenue.
• Conduct advisory-led discussions to assess client needs and aspirations, and position value-added recommendations that promote customer satisfaction and shareholder value.
• Engage centers of influence (COIs) and internal bank partners to uncover and deepen new business opportunities.
• Work within a fast-paced sales culture with measured routines and goals for new loan and deposit generation, fee income, customer service, and satisfaction.
• Participate actively in the community to expand the potential customer base and exemplify the company credo and community commitments.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed