Business Banking Relationship Manager II

Fifth Third Bank • Detroit, MI

2d • Onsite

About The Position

The Business Banking Relationship Manager II is responsible for business development, relationship management, and client experience for companies with annual gross sales of $0–10 million. The role proactively consults with business owners to help them meet personal and business financial goals through tailored banking solutions, serving as a trusted advisor and collaborating with product and retail partners to understand clients’ holistic needs. Solutions may include loans, deposits, treasury management, and other applicable banking services.

This is a producing leadership role that supports revenue growth by identifying client needs and providing needs-based solutions. The Relationship Manager also coaches and mentors Relationship Managers and represents the Sales Manager as needed. The role is accountable for managing risk within the Bank’s risk appetite, following policies and procedures, and promoting positive experiences for customers and colleagues.

The position is based in Birmingham, Michigan, and requires regional and/or local travel. Compensation includes base salary and eligibility to participate in an incentive compensation plan. Fifth Third describes its benefits programs as supporting employees’ and families’ physical, financial, emotional, and social well-being; specific benefits are not listed in the posting.

Requirements

• Bachelor’s degree or equivalent work experience.
• Formalized credit training or equivalent credit-risk experience.
• Proven ability to build new and existing client business and provide a positive client experience.
• Strong business acumen, including detailed analysis, financial statement review, and knowledge of advanced accounting principles.
• Extensive knowledge of credit and non-credit products.
• Knowledge of commercial and Treasury Management services, alternative lending, and financial options.
• Ability to assess client needs and profitability drivers and optimize financial solutions across corporate and personal life cycles.
• Effective problem-solving and analytical skills, including the ability to handle and prioritize multiple tasks.
• Strong verbal and written communication skills, especially face-to-face negotiation and group presentation experience.
• Ability to promote high-performing work groups through personal actions and leadership influence.
• Ability to work in a team-based sales environment.
• Proficiency in Microsoft Office software.
• Ability to travel regionally and/or locally.

Nice To Haves

• At least five years of sales experience.
• At least five years managing business banking or commercial relationships.
• Underwriting experience.
• Familiarity with prospecting and CRM sales tools.

Responsibilities

• Develop qualified client prospects in the defined segment through referral sources, existing clients, and centers of influence.
• Work with product partners to analyze and evaluate client needs and develop tailored relationship strategies for clients and prospects.
• Participate in community and industry forums, conferences, and meetings to expand relationship networks and referral sources and deepen knowledge of trends, practices, services, and competition.
• Retain and grow long-term, profitable lead client relationships.
• Cross-sell applicable Fifth Third products and services to business customers and their owners or senior management, with the goal of becoming their lead or primary bank.
• Plan and conduct relationship strategy and review meetings with product partners.
• Coordinate client-facing activities, including credit support and involvement of other product partners.
• Conduct pre-call planning, use the One Bank Consultative Sales approach, and complete prompt post-call follow-up.
• Use the Bank’s CRM system to track client activity, maintain call reports, and manage the pipeline.
• Partner with Portfolio Managers and Credit Officers on credit requests and follow established Portfolio Management guidelines.
• Meet credit standards and metrics related to asset quality, credit administration, RAROC, renewals, financial statement documents, covenant data integrity, matured notes, and document exceptions.
• Monitor customer financial performance, condition, and industry trends to assess credit exposure and appropriate pricing.
• Complete administrative responsibilities in a timely manner.
• Coach, lead, and guide Relationship Managers I and II in conjunction with, or in addition to, the Regional Sales Manager.
• Represent the Sales Manager as needed.
• Follow Bank policies and procedures, openly raise and exchange concerns, and identify, assess, manage, monitor, and report risks.

Benefits

• Comprehensive benefits programs supporting employees’ and families’ physical, financial, emotional, and social well-being.
• Eligibility to participate in an incentive compensation plan, with payments based on company, line-of-business, and/or individual performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level