Relationship Manager II - Business Banking

PNC • Greenville, SC

6d • Onsite

About The Position

At PNC, employees work together to deliver a strong customer experience and contribute to an inclusive workplace. This Relationship Manager II role is part of PNC's Business Banking organization and is based in Greenville, South Carolina. PNC describes itself as an in-office company and encourages candidates to discuss workplace expectations with their recruiter and hiring manager.

The role coordinates relationship management activities for new and existing clients in a book of business, with the goal of growing sales, revenue, and market share. It typically serves clients with moderate risk and moderately complex needs, and works with a moderate degree of supervision. The position acquires, expands, and retains client relationships; originates and analyzes credit and non-credit products and services; and manages risk and quality. The Relationship Manager identifies client opportunities, builds internal and external networks, and connects clients with PNC's broader range of products and services. The role also analyzes and mitigates credit risk for more complex requests using advanced credit fundamentals and internal policies.

PNC will not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

• Typically requires a university or college degree and 5 or more years of industry-relevant experience.
• A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
• Demonstrate customer focus and the ability to create customized customer solutions.
• Assess and manage risks in support of PNC's Enterprise Risk Management Framework.

Nice To Haves

• Knowledge or skills in book-of-business management, client relationship building, credit processes, credit products, customer engagement, decision making, financial analysis, and identifying sales opportunities.
• Competencies in business acumen, client relationship management, customer experience management, decision making and critical thinking, effective communication, prospecting, selling, and technology.
• Specific certifications are often required for roles at this level, though none are required for this position.

Responsibilities

• Coordinate relationship management activities with new and existing clients in a book of business to grow sales, revenue, and market share against relevant sales goals.
• Acquire, expand, and retain client relationships to generate revenue and deepen share of wallet.
• Originate, perform financial analysis for, negotiate, and document credit and non-credit products and services.
• Manage risk and return, maintain quality, and identify and mitigate regulatory, reputational, operational, and credit risks.
• Identify client opportunities and provide ideas and insights based on clients' needs and financial well-being to increase engagement and loyalty.
• Develop internal and external relationships, including community and industry relationships, to acquire clients, expand existing business, and enhance the client experience.
• Present the full range of PNC products and services and use reporting and sales tools to identify and convert sales opportunities.
• Analyze, evaluate, and mitigate credit risk for more complex credit requests using advanced credit fundamentals and internal credit policies.

Benefits

• Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
• Dental and vision options.
• Employee and spouse/child life insurance.
• Short- and long-term disability protection.
• 401(k) with PNC match, pension, and stock purchase plans.
• Dependent care reimbursement account and backup child/elder care.
• Adoption, surrogacy, and doula reimbursement.
• Educational assistance, including select fully paid programs.
• Wellness program with financial incentives.
• Maternity and/or parental leave, subject to eligibility.
• Up to 11 paid holidays each year, subject to eligibility.
• Nine occasional absence days each year, unless otherwise required by law, subject to eligibility.
• Between 15 and 25 vacation days each year depending on career level and years of service, subject to eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level