Pleasanton - Relationship Manager 2 - Full Time - Onsite (No.CA)

Nuvision Federal Credit Union•Pleasanton, CA

10d•$28 - $42•Onsite

About The Position

The Relationship Manager II (RM II) consults with members to identify their financial needs, recommend appropriate products and solutions, follow up on pending transactions, and meet performance and revenue goals. The role handles a wide variety of member transactions, including opening and closing deposit and loan accounts, processing deposits, withdrawals, loan and VISA payments, transfers, and account maintenance. Transactions must be accurate and timely to support Credit Union member-service goals. The RM II profiles member accounts and recommends services such as investment and insurance products, first mortgages, small-business lending and cash-management solutions, consumer deposit and lending services, and auto lending. The role also supports and mentors staff, suggests alternative approaches to profiling member accounts, and may assist with leadership functions when branch management is absent. The position emphasizes a positive member experience, professional conduct, confidentiality, attention to detail, sound judgment, tact, and collaboration.

Requirements

At least 18 months of financial-institution experience, including prior loan experience and a record of reaching service and performance goals.
Strong knowledge of deposit and loan products, including trusts, IRAs, certificates, and loans/APP loan decisioning system.
Proven ability to garner business.
Proficiency using a PC and Microsoft Outlook, Word, and Excel.
Excellent verbal and written communication skills, in person and over the phone.
Strong interpersonal skills, including the ability to listen effectively, understand member needs, and anticipate those needs.
Member-service and organizational skills.
Genuine interest in helping members through meaningful conversations; empathetic and caring nature.
Willingness to make a difference; personable and professional demeanor.
Coaching and mentoring skills.
Successful completion of all compliance-related coursework.
Notary.
NMLS registered.
High school education or equivalent.
Legally authorized to work in the United States at the time of hire and must not require employer sponsorship now or in the future.

Responsibilities

Consult with members in person or by phone, identify their needs, offer appropriate solutions, and follow up on pending transactions.
Process and fund consumer and small-business loans, including closed-end signature, lines of credit, VISA, automobile, personal, recreational vehicle, HELOC, and other secured loans.
Recommend products and services, including ancillary products, based on member conversations and account profiles.
Use call reports to identify opportunities for additional business, including participating in scheduled call nights.
Open member accounts, including savings, checking, money market, trust, certificates, and IRAs, and complete the required forms and agreements.
Perform account maintenance, including address and name changes, account setup updates, joint-owner and beneficiary updates, account closures, deceased-account processing, and notary services.
Assist with leadership functions in the absence of branch management and coach the teller line and other staff.
Observe account-profiling practices and suggest alternative methods.
Identify and report suspicious behavior or suspected fraud.
Complete required training and compliance modules.
Support continuous-improvement activities and participate in Credit Union events, including car sales, open houses, and open enrollments.
Represent the Credit Union positively and professionally; treat members and team members with respect.
Maintain the confidentiality of member and other sensitive information.
Perform other related duties as assigned.