Capital Sales - Customer Relationship Manager - Capital

ACV • Atlanta, GA

7d • $74,000 - $80,000

About The Position

ACV is seeking a Customer Relationship Manager - Capital to expand market share and revenue by building customer relationships and managing an assigned portfolio. The role focuses on identifying growth opportunities, consistently managing risk, and detecting potential loss situations. The Customer Relationship Manager provides customer guidance and solutions, supports business growth, and works with ACV Capital and sales partners to improve the customer experience and mitigate risk.

Requirements

• Ability to read, write, speak, and understand English.
• At least 2 years of experience in the financial services industry.
• At least 5 years of experience in customer service, sales, or sales support.
• Ability to elevate relationships through leadership and communication skills.
• Strong ability to drive sales by building strong internal and external relationships.
• Demonstrated ability to consistently meet and exceed sales goals.
• Experience with Google products and familiarity with Salesforce CRM.
• Demonstrated ability to collaborate with others as a team player to solve problems.
• Sense of urgency and self-motivation.

Nice To Haves

• Bachelor’s degree in business, finance, or a related field.
• Automotive industry experience.

Responsibilities

• Support efforts to simplify and enhance the customer experience.
• Provide exemplary service to customers, internal partners, and external partners.
• Proactively engage new and existing customers to understand their businesses, build trusted-advisor relationships, and recommend solutions to help them manage and grow.
• Support new-customer onboarding by explaining expectations and guiding customers through tasks and transactions.
• Use ACV’s CRM and data analytics tools to analyze customer information and develop sales strategies for the assigned customer base.
• Promote marketing campaigns to existing customers.
• Use reporting tools to identify prospecting and portfolio growth opportunities as well as potential risk situations.
• Partner with ACV sales teams to generate leads and support ACV’s growth.
• Apply critical thinking to develop solutions for customers and ACV Capital.
• Work with ACV Capital departments, including credit, collections, and sales, to drive portfolio growth and mitigate risk.
• Accurately prepare contracts, Uniform Commercial Code (UCC) filings, and Purchase Money Security Interest (PMSI) notices.
• Contribute ideas to streamline processes and identify opportunities for improvement.
• Communicate daily with accounts about past-due payments and provide potential solutions to customer cash-flow issues.
• Reconcile lot audits daily and act as a liaison between the lot audit department and customers.
• Follow up on delinquencies consistently and accurately, manage daily transactional workflows, and perform other duties as assigned.

Benefits

• Multiple medical plans, including a high-deductible, low-cost health plan.
• Company-sponsored short-term disability, long-term disability, and life insurance.
• Optional dental, vision, supplemental life/AD&D, legal/ID protection, accident, and critical illness insurance.
• Generous paid time off, including uncapped vacation days, paid sick days, six paid company holidays, two floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other leave required by law.
• Employee Stock Purchase Program with additional opportunities.
• Competitive compensation and learning and development opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed