Business Banking Relationship Manager

Bank of Montreal • Chicago, IL

10d

About The Position

Cultivates, builds, and manages relationships with a portfolio of small business clients to generate new business, increase market share, and grow existing relationships. Uses consultative sales and business development practices to identify prospects, develop referral networks, generate appointments, cross-sell products and services, and execute business and relationship-management plans that support customer retention and profitable growth. Provides responsive customer service, understands client goals, and recommends appropriate financial solutions, including business banking products and services. Builds credibility and trust with clients and develops relationships with local centers of influence.

The role also analyzes business and performance information, monitors and addresses issues, coordinates database management in accordance with data governance standards, and contributes to operational and change-management initiatives. It provides advice and guidance on solutions, supports business or group programs, and delivers timely, accurate, and efficient service. The Relationship Manager follows security, confidentiality, due diligence, regulatory, and risk-management requirements to protect customers and the Bank. The position works independently on complex tasks, exercises judgment within established rules, and may take on broader responsibilities as needed.

BMO describes its purpose as “Boldly Grow the Good in business and life” and says it supports employees through tools, resources, training, coaching, manager support, and network-building opportunities. The role is based at 801 Essington Road. The stated salary range is $65,000 to $140,000, with compensation varying by factors including location, skills, experience, education, and qualifications; the role may include commission, performance incentives, discretionary bonuses, and other rewards.

Requirements

• Typically 4–6 years of relevant experience.
• Post-secondary degree in a related field of study, or an equivalent combination of education and experience.
• Strong financial analysis skills, including interpreting financial statements, assessing creditworthiness, and providing actionable insights to support business growth and mitigate risk.
• Strong knowledge of business banking products, lending processes, loan documentation, and supporting policies, procedures, and technologies.
• Strong experience in customer sales and service.
• Technical proficiency gained through education and/or business experience.
• In-depth verbal and written communication skills.
• In-depth collaboration and team skills.
• In-depth analytical and problem-solving skills.
• In-depth influence skills.
• In-depth data-driven decision-making skills.

Responsibilities

• Cultivate, build, and manage relationships with a portfolio of small business clients to generate new business and increase market share.
• Develop and execute sales strategies to attract new clients and expand existing relationships.
• Develop internal and external networks and referral sources, identify prospective customers, and generate appointments and sales opportunities.
• Create and execute business and relationship-management plans to support customer retention and profitable growth.
• Identify client needs and cross-sell products and services; provide accurate information, financial solutions, expertise, and responsive service.
• Build client rapport and credibility, develop long-term relationships, and expand wallet share within the assigned portfolio.
• Understand the local market and develop relationships with centers of influence.
• Resolve or escalate customer issues and make recommendations based on business strategy and stakeholder needs.
• Analyze data and information, monitor and track performance, and address issues with insights and recommendations.
• Coordinate database management and ensure data alignment and integration in accordance with data governance standards.
• Build change-management plans and lead or participate in readiness assessments, planning, stakeholder management, execution, evaluation, and sustainment.
• Provide input into operational program planning and implementation; support the development and promotion of business or group programs.
• Execute work to deliver timely, accurate, and efficient service.
• Follow security and safeguarding procedures, apply due diligence, protect confidential information, and meet regulatory and documentation requirements.
• Identify risks and take appropriate action in accordance with the Bank’s Risk Management Framework, policies, laws, and regulations.

Benefits

• Health insurance
• Tuition reimbursement
• Accident insurance
• Life insurance
• Retirement savings plans
• May include performance-based incentives, discretionary bonuses, and other perks and rewards
• Training and coaching
• Manager support and network-building opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree