Ramp Agent Jobs

About The Position

Requirements

• At least 18 years of age.
• High school diploma, GED, or international equivalent.
• Valid, unexpired, and unsuspended REAL ID-compliant state driver’s license, or otherwise the necessary authority and identification to travel for business needs; some license restrictions may preclude consideration.
• Ability to work rotating shifts, including days, overnights, weekends, holidays, and rotating days off.
• Flexibility to work additional hours on short notice when operationally necessary.
• Ability to carry, bend, lift, and turn while handling bags and other items weighing up to 75 pounds.
• Willingness and ability to work outdoors in variable weather conditions.
• Ability to work under deadlines and perform physical outdoor work; interest in the airline industry.
• Ability to communicate clearly, politely, and in a friendly manner.
• Ability to read, write, speak fluently, and understand English.
• Authorization to work in the United States without sponsorship.

Responsibilities

• Guide incoming and outgoing aircraft on the taxiway so they enter or leave gates safely and on time.
• Load, unload, sort, and transfer passenger baggage, cargo or freight, and company materials.
• Operate ground equipment, including tugs, belt loaders, and bag carts.
• Coordinate with the internal team to support safe, on-time departures.
• May clean aircraft interiors and clean and service aircraft lavatories.
• Greet passengers and provide check-in and ticketing assistance.
• Use reservation and ticketing software to rebook itineraries, issue boarding passes, and calculate and collect applicable fees.
• Communicate appropriate information about passengers’ trips and belongings.
• Ensure passenger information is processed accurately and flights depart on time in collaboration with the internal team.
• Listen to passengers and resolve issues related to flight interruptions in accordance with company policies and procedures.
• May work in the Baggage Service Office to track baggage and answer passenger questions.

Benefits

• Employee flight privileges within the American Airlines global network.
• Training and development programs.
• Comprehensive health and life benefits, subject to location.