Airport Agent - Ramp and Customer Service

Envoy Air•Jackson, MS

18d•Onsite

About The Position

Envoy Air is hiring an Airport Agent to perform ramp and customer service duties. The role helps ensure safe, on-time aircraft departures and provides passengers with a smooth check-in, ticketing, and travel experience. Duties may include aircraft cleaning and servicing, as well as assisting passengers with baggage issues. The position involves physical work outdoors and requires flexibility to work rotating shifts and additional hours when operationally necessary.

Requirements

At least 18 years of age.
High school diploma, GED, or international equivalent.
Valid, unexpired, and unsuspended REAL ID-compliant state driver’s license, or otherwise the necessary authority and identification to travel for business needs; some license restrictions may preclude consideration.
Ability to work rotating shifts, including days, overnights, weekends, holidays, and rotating days off.
Flexibility to work additional hours on short notice when operationally necessary.
Ability to carry, bend, lift, and turn while handling bags and other items weighing up to 75 pounds.
Willingness and ability to work outdoors in variable weather conditions.
Ability to work under deadlines and perform physical outdoor work; interest in the airline industry.
Ability to communicate clearly, politely, and in a friendly manner.
Ability to read, write, speak fluently, and understand English.
Authorization to work in the United States without sponsorship.

Responsibilities

Guide incoming and outgoing aircraft on the taxiway so they enter or leave gates safely and on time.
Load, unload, sort, and transfer passenger baggage, cargo or freight, and company materials.
Operate ground equipment, including tugs, belt loaders, and bag carts.
Coordinate with the internal team to support safe, on-time departures.
May clean aircraft interiors and clean and service aircraft lavatories.
Greet passengers and provide check-in and ticketing assistance.
Use reservation and ticketing software to rebook itineraries, issue boarding passes, and calculate and collect applicable fees.
Communicate appropriate information about passengers’ trips and belongings.
Ensure passenger information is processed accurately and flights depart on time in collaboration with the internal team.
Listen to passengers and resolve issues related to flight interruptions in accordance with company policies and procedures.
May work in the Baggage Service Office to track baggage and answer passenger questions.